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URGENT !! 2021.7 BUG - Cant invoice this morning

AndrewStephen
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URGENT !! 2021.7 BUG - Cant invoice this morning

Seriously MYOB what is up with you as a company and your testing procedures.
You broke another upgrade, I cant invoice this morning.

 

AccountRight Application Error Report
=====================================
Application Version: 2021.7.24.5180
Application File Version: 2021.7.24.5184
Incident Id: 7f0643ff-c188-4fdc-9781-14e3d7d462dc
Time: Thursday, 18 November 2021 5:46:39 AM

Code:
System.IO.FileNotFoundException


Message:
Could not load file or assembly 'Huxley.UI.Controllers, Version=2021.7.24.5180, Culture=neutral, PublicKeyToken=947f70fecdd4159f' or one of its dependencies. The system cannot find the file specified.

27 REPLIES 27
WMLS
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Same , issue but I can invoice if it is service only with zero inventory

orientile
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

I have the same issue and have tried 3 different computers and none of them work. I can only enter invoice through web browser app.myob.com. 

Tracey_H
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Hi @AndrewStephen 

 

We are aware that files using Items with Locations are unable to record sales invoices. Our developers are working to resolve this as quickly as possible. I understand taking your file offline is not a suitable workaround for you and apologise for the inconvenience this is causing.

 

I will update you when I have more information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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rocky
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Having the same issue. after spending 3 hours restoring backups, etc. I come here and find I'm not the only one.  You think they'd send an email explaning the issue instead of multiple customers getting grumpy wasting valuable time! 

AndrewStephen
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Hi @Tracey_H 

The workaround, save the invoice as an order, then covert the order to an Invoice.
Its working but super slow.

 

What a pain it's gone to be today for counter sales.  Let's add an extra 2 minutes now to every sale.

 

 

 

 

myobhasissues
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

This, it's so stupid why release a new update when a bug effects invoicing? Didn't their dev team test it?!

AndrewStephen
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Hi @Tracey_H 

 

Also after saving the sales as an order, it appears to fix the issue.

Well, it does work for me.

 

Why couldn't MYOB make this suggestion before telling before tell your customers to back and restore?


You failed your customers again.

rocky
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Yep, this is working for me too.  Thanks to the Community as I have just got off the phone from a MYOB tech and he had no idea of the issue.

AndrewStephen
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Re: URGENT !! 2021.7 BUG - Cant invoice this morning

Hi @Tracey_H 

This isn't the case for ALL users (computers)
Currently, we have 4 computers that are OK but the main counter computer is still having the issue.
We are having to save all sales as an order, reopen to invoice, and print the tax invoice.
On top of that, everything is so slow this morning.


MYOB does understand that upgrades are meant to make things better and not worse.
Every update late we are going backwards

 

 

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