Unable to connect to print/email invoices

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pen
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Unable to connect to print/email invoices

Hi

 

Can i please get some help, was working fine about 4 days ago, all other commands working.

Unable to connect to print/email invoices on sales command page, on Accountright version 2021.3.0

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Yanike_S
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Re: Unable to connect to print/email invoices

Hi @pen 

 

Thanks for your post.

 

To investigate this further, I would need a bit more information:

 

  • Does this happen in both your online and offline file?
  • Are you able to print via the Print or Send to - Email functions within the Edit Sales window after opening the Sale from the Sales Register?
  • Do you have any pending Windows updates?
  • Could you send me a screenshot of the error message you are seeing?

 

Let me know how you get on with this.

Kind regards,
Yanike

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pen
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Re: Unable to connect to print/email invoices

Hi Yanike

 

Thank you for your response, 

I only use the online version.

I can print and email when I'm in edit sales, I can email purchase orders fine from print/email purchase orders.

All windows updates are current, I checked them this morning.

We email all our invoices daily, there is too many to open them individually and then email.

 

Thanks, Penny 

Yanike_S
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Re: Unable to connect to print/email invoices

@pen 

 

Hi Penny,

 

Could you maybe attach an error log and diagnostic log to your message? 

 

This article helps you find these AccountRight Log Locations.

 

I saved your screenshot and deleted this of the public forum as it contained your email address which we see as private information.

Kind regards,
Yanike

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pen
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Re: Unable to connect to print/email invoices

Hi Yanike

 

please see attached, I hope I have done it correctly.

 

thanks, Penny

Yanike_S
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Re: Unable to connect to print/email invoices

@pen 

 

Hi Penny,

 

Thanks for those logs. It shows that there is an out of memory error which may be due to the fact that it's trying to load too many. Could you test this in the Clearwater sample company file? This will give us an indication of whether its file specific.

 

Once I know this, I can find a solution for the issue. 

Kind regards,
Yanike

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pen
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Re: Unable to connect to print/email invoices

Hi Yanike

 

Thanks for your response, it opens fine in the test company Clearwater.

 

Thanks Penny

Yanike_S
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Accepted Solution Solved

Re: Unable to connect to print/email invoices

@pen 

 

Hi Penny,

 

Thanks for checking this. It seems like you have too much data in the Print/Email Invoices centre for the online file to process.

 

I recommend taking a backup of your file and restoring it offline. When you are working offline, you should be able to open the Print/Email Invoices centre. Open this and clear out the To Be Printed/To Be Emailed tabs, this help article will guide you through the steps: Removing transactions from the print or email queue.

 

Once you have done this, take a backup of the file and restore it online. Take note: you can't use your file online while you are doing this, because the new backup will overwrite any changes made in the online file.

 

Let me know if this solves it for you!

Kind regards,
Yanike

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pen
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Re: Unable to connect to print/email invoices

Hi Yanike

Thank you very much, I cleared all the invoices last night and reinstalled MYOB to the cloud. I have checked my data and all good and

I can send the bulk emails.

 

Thank you for your help.

Penny

 

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