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June 2021
June 2021
Hi
Can i please get some help, was working fine about 4 days ago, all other commands working.
Unable to connect to print/email invoices on sales command page, on Accountright version 2021.3.0
Solved! Go to Solution.
June 2021
June 2021
Hi @pen
Thanks for your post.
To investigate this further, I would need a bit more information:
Let me know how you get on with this.
Kind regards,
Yanike
MYOB Community Support
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June 2021 - last edited June 2021 by Yanike_S
June 2021 - last edited June 2021 by Yanike_S
Hi Yanike
Thank you for your response,
I only use the online version.
I can print and email when I'm in edit sales, I can email purchase orders fine from print/email purchase orders.
All windows updates are current, I checked them this morning.
We email all our invoices daily, there is too many to open them individually and then email.
Thanks, Penny
June 2021
June 2021
Hi Penny,
Could you maybe attach an error log and diagnostic log to your message?
This article helps you find these AccountRight Log Locations.
I saved your screenshot and deleted this of the public forum as it contained your email address which we see as private information.
Kind regards,
Yanike
MYOB Community Support
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June 2021
June 2021
Hi Yanike
please see attached, I hope I have done it correctly.
thanks, Penny
June 2021
June 2021
Hi Penny,
Thanks for those logs. It shows that there is an out of memory error which may be due to the fact that it's trying to load too many. Could you test this in the Clearwater sample company file? This will give us an indication of whether its file specific.
Once I know this, I can find a solution for the issue.
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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June 2021
June 2021
Hi Yanike
Thanks for your response, it opens fine in the test company Clearwater.
Thanks Penny
June 2021
June 2021
Hi Penny,
Thanks for checking this. It seems like you have too much data in the Print/Email Invoices centre for the online file to process.
I recommend taking a backup of your file and restoring it offline. When you are working offline, you should be able to open the Print/Email Invoices centre. Open this and clear out the To Be Printed/To Be Emailed tabs, this help article will guide you through the steps: Removing transactions from the print or email queue.
Once you have done this, take a backup of the file and restore it online. Take note: you can't use your file online while you are doing this, because the new backup will overwrite any changes made in the online file.
Let me know if this solves it for you!
Kind regards,
Yanike
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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June 2021
June 2021
Hi Yanike
Thank you very much, I cleared all the invoices last night and reinstalled MYOB to the cloud. I have checked my data and all good and
I can send the bulk emails.
Thank you for your help.
Penny