Unable to drag and drop invoices into In Tray

Highlighted
Contributing Cover User
8 Posts
Contributing Cover User
Australia
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

I was using Accountingright 2019.4 and encountered the problem. Thought if I upgrad to the new version 2020.1 the problem will be resolved - It did not. Very frustrating!!!!!!

Highlighted
Experienced Cover User
51 Posts
Experienced Cover User
Australia
Experienced Cover User

51Posts

44Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Nice to find I am not the only one to find the whole thing frustrating!  Pre going to the cloud MYOB was quite a stable program but now I find things change on quite an ad hoc and random basis - like this fault.  One day something works and then an error pops up and they seem to take some time to resolve!

There is no widespread advice issued about known issues - us users are basically left to stumble over it and try as you say to navigate across this unwieldy forum to see if anyone else has the same issue.  Frustrating and as you say imagine the hours across all users that are unnecessarily wasted!

Will just wait and see if/when we get any resolution!

Highlighted
1 Post
Cover User
Australia
Cover User

1Posts

0Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Great tip. It does work. Thanks for sharing

Highlighted
1 Post
User

1Posts

1Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Can confrim when dragging pdf from within email does not load in in tray

Dragging whole email in works

 

- When did it last work for you? 29 April 

- How are you viewing the email, is it via a web browser or an email client (e.g. Outlook)? Outlook Client 

- If using Outlook, what is the build number? Version 2004 build 12730.20236 

- Which Windows are you using? And was there any recent updates installed? Here is where you can check the update history in Windows 10. A screenshot of the update history would be much appreciated.Capture.PNG

Highlighted
4 Posts
User
User

4Posts

0Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

How do we give you the information you've requested?

Highlighted
Contributing User
9 Posts
Contributing User
Contributing User

9Posts

2Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

We are having the exact same issue for a few days now. Is there a fix for this yet?

 

Can confrim when dragging pdf from within email does not load in the in tray

Dragging whole email in works

 

- When did it last work for you? 04th May

- How are you viewing the email, is it via a web browser or an email client (e.g. Outlook)? Outlook 

- If using Outlook, what is the build number? Version 2004 build 12730.20236 

- Which Windows are you using? And was there any recent updates installed? Here is where you can check the update history in Windows 10. A screenshot of the update history would be much appreciated - Attached 

 

 

Capture.JPG
Highlighted
Partner
2 Posts
Partner
Australia
Partner

2Posts

2Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Very time consuming to drag the entire email over & then delete irrevelant attachments.  Do we have a time frame as to when this issue is likely to be rectified?

Highlighted
1 Post
Cover User
Cover User

1Posts

0Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Yes, have found the same thing:  clicking and dragging pdf from email doesn't work anymore (it did last week).

 

1. Clicking and dragging entire email does work - it drops the pdf invoice into In Tray.

2. Another step that works but it's time consuming - save pdf onto hard drive then select top left option "Add Documents" then upload pdf from where it was saved.

 

Hurry up MYOB and fix please.

Highlighted
Experienced Cover User
12 Posts
Experienced Cover User
Australia
Experienced Cover User

12Posts

5Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Thanks for sharing that - to save the whole email. Frustrating as it was working fine last week and now it's changed to this method

Highlighted
Experienced Cover User
12 Posts
Experienced Cover User
Australia
Experienced Cover User

12Posts

5Kudos

0Solutions

Re: Unable to drag and drop invoices into In Tray

Hi MYOB,

 

- Was working Thursday 30th April as I was actually showing my boss how it works.

- Did not work after 1st May

- Yes I am trying to drag the PDF from a Windows Outlook email individually. 

- Yes it now works if I drag the entire email across.

- Outlook Version 2004 (Build 12730.20236 Click-to-run)

- Update History - Attached - but not the reason as you can see by the update date.

 

Good luck fixing this bug - just wish you could fix the Electronic Payments viewing by entry order as quickly!

Windows Update History 11-05-2020.jpg

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post