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Unable to get access to account

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Shelly1609
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Cover User
Shelly1609
Cover User

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Unable to get access to account

I cannot login to my account.  The authentication app is not bringing up a number.  I also cannot get in contact with anyone.  It will not let me bypass the authenticator and use my email address to get a code.  Can someone please contact me in regards to this.

Thank you.

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MYOB Moderator Hayden_B
6,134 Posts
MYOB Moderator
Australia
Hayden_B
MYOB Moderator

6134Posts

987Kudos

876Solutions

Re: Unable to get access to account

Hi @Shelly1609

 

If your account is set to Mobile authentication and you're authenticator app doesn't produce codes, you would need to either use a backup code and log into your Security Centre to re-set the account or we would need to do this for you.

 

If you have a backup code, you can see the steps in my post to this thread: authenication

 

If you don't have a backup code, I can re-set your account manually. To do this, send me a Private Message with the email address you're logging in with and I'll get it reset asap.

 

You can send me a Private Message by clicking this link: Send me a PM

 


Cheers,

Hayden
MYOB Product Analyst

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