Unable to print from Register

[Lucerne]

Very often, when I am trying to print directly from the Register eg. list of Open Purchases, it says "There is no information to display" when clearly there is. In example of Purchases, 98% are set up as Service layout.

Very frustrating. Any advice please?

[Leneth_A]

Hi @Lucerne

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

Sorry to hear that you are getting an error when trying to print. Could you confirm what is the report you are trying to print before getting the error message?

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[Lucerne]

Hi Leneth - thanks for getting back to me.

Im in Purchase Register, Open Bills or Open Orders - and pressing PRINT in the top left corner.

Any guidance would be great 

[Leneth_A]

Hi @Lucerne

Thanks for the update.

Can you please send me a private message with the following information so I can take a look into this for you:

• Serial number
• Your full name
• Email address 
• Business name
• Company file name

Cheers,
Leneth

[Leneth_A]

Hi @Lucerne 

I would like to check back with you, If you still need help with your concern? If so, can you please send me the needed information posted on this thread to assist you further.

Please don't hesitate to post again if you need help in the future.

Cheers,
Leneth

[Lucerne]

Hi - no solution - can you please help me? 

I am trying to print from the register page, ie Purchase Orders register, or Purchase Open bills register.

Every time i try to print, using the top left PRINT button - it says "No information to print"

clearly there is - so frustrating. I really need to be able to do this. is it a glitch or a setting? Ive looked everywhere

[Leneth_A]

Hi @Lucerne

Thanks for letting me know. Apologies for the inconvenience.

Generally, if you have purchases with Professional or Miscellaneous layouts in the system, then this report can incorrectly display this error even if there are purchases in the system. A quick workaround is to turn the Professional or Miscellaneous layout purchases to item or service layout.

A quick way to determine which purchase orders need to be changed is to use the import/export assistant, to export the Purchases, filtering by order, and by each of the layout types causing the issue. Select the minimal export fields needed to determine the purchase orders:

Purchase No.
Co./Last Name

You can then open this list in notepad or excel for quick reference and change the layout in the software. If it doesn't resolve the issue or if you do not have purchases in the affected layouts, then try shortening the date range and run the report again. If the file is online, taking it offline and then running the report can also display it correctly.

If you do require further assistance feel free to reply to this post.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[Lucerne]

Thanks Leneth - but unfortunately this doesn't work for me. All of the Orders I am trying to print from the register are in Service layout. This is very frustrating.

[Leneth_A]

Hi @Lucerne

Apologies that it doesn't work for you.

Can you please send me a private message with the following information so I can take a look into this for you:

• Serial number
• Your full name
• Email address
• Business name
• Company file name

Please let me know if you need further help.

Cheers,
Leneth