Unknown (0) error

[MaryAnne30]

Hi,

I'm cannot access the following:

 - Bank Fees

 - Purchases Register

- Cards List

The error message I am receive: "Something's Gone Wrong Accountright needs to be closed"

I have contacted your help desk last week and was asked to do a windows update which I have and I've also uninstalled ans reinstalled. No luck. Have been trying to get through to MYOB ever since. I'd appreciate a response on this please.

Error log is as follows:

AccountRight Application Error Report
=====================================
Application Version: 2020.1.23.5508
Application File Version: 2020.1.23.5508
Incident Id: d581b2bd-0489-4434-8aae-71955f46f33a
Time: Tuesday, 14 April 2020 9:51:20 AM

Code:
Unknown (0)

Message:
(Unknown): ShowUIView(CardList,...,...)

Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
----------------------------------------
MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardList,...,...) ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
at mscorlib!0x06002222!System.Security.Cryptography.MD5CryptoServiceProvider..ctor() +0x23

[Steven_M · Accepted solution]

Hi @MaryAnne30 

Looking into the error log you have attached it does appear that the system is encountering an error due to a security setting on your computer.

To prevent those messages from occurring the below steps should be taken:

We strongly recommend speaking to an IT professional in regards to the implications of updating the option

1. Close AccountRight
2. Navigate to your Windows Control Panel - typically, through the Windows Start Menu
3. Choose Administrative Tools
4. Choose Local Security Policy
5. Go into the Local Policy>>Security Options
6. Navigate and select the System cryptography: Use FIPS compliant algorithms for encrypting, hashing and signing.
7. Select to Disable that option before selecting Apply

Once that option has been disabled, AccountRight should correct generate those windows for you. As stated, this change may affect the local computer's security and thus careful action should be taken by first speaking with an IT person in regards to the impact that can have. 

[MaryAnne30]

Thank you - that fixed it!