Unmatched Bank feed - when paying bills through ABA

[nancyq]

Hi there,

I noticed that sometimes ( 25% of the time), bank feeds are not able to match transaction - when i created through ABA file.

Would you be able to advise

[Komal_S]

Hi @nancyq 

To be able to match the transactions on Bankfeeds, the amount of the electronic payment transaction needs to be exactly same to what's on the bankstatement. You won't be able to match if the amounts differ. 

If you're still unable to match,  we would need the screenshot of the screen to figure out why it's happening.

[nancyq]

how do i send you the screenshot?

I have concern with privacy.

[Komal_S · Accepted solution]

Hi @nancyq 

You can send those screenshots by a Private Message if you have any privacy concerns.

Update: Issue resolved by unticking the electronic payment transaction in Reconcile Accounts window.