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May 2016
May 2016
Solved! Go to Solution.
May 2016
May 2016
The error message Validation Exception when saving a recurring transaction is something that we have passed onto the team to investigate further. At this stage we don't have a direct time frame for when this particular issue will be rectified. However there is a workaround of unticking the Warn for Jobs on all transactions preference (as you have indicated).
The actual error is caused by the way in which the program validates the values of the sales transactions. When you save a recurring transaction the program validates all journal lines of the transaction. In the back end of the program freight is counted as journal line, even if no values are add to that. So if you have the preference to warn for jobs on transactions the back end of the program assumes that job values are needed to be added to the line in order to validate the transaction correctly. So the workaround of temporarily disabling the warn for job codes allows for the transaction to be validated correctly and save.
Kind regards,
Steven
MYOB Community Support
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July 2016
July 2016
Hi Guys,
We have experieced the same problem.
Where do we find the box "check for transactions unassigned to jobs" to tick it.
Thanks
Vandavic
July 2016
July 2016
Hi @Vandavic
The Warn if Jobs are note assigned to all transactions option is found in the Setup>>Preferences>>System tab.
Do let us know how you get on and if you require further assistance.
Kind regards,
Steven
MYOB Community Support
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July 2016
July 2016
Thanks Steven,
I checked through previous entries and managed to find it. The box was unticked but the order still could not be 'saved as recurring'?
Any further thoughts?
Thanks
Vandavic
July 2016
July 2016
Hi @Vandavic
Can you record that particular transaction or do you get an error message?
Do you have a value in the freight section and also a tax code selected for the freight?
Kind regards,
Steven
MYOB Community Support
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July 2016
July 2016
Hi Steven,
No, we still cannot save the order as a recurring transaction and yes, we have a value in the freight section with a GST code. I deleted the freight but it still didn't save.
We have saved other orders as recurring transactions but for some reason this particular order does not want to go through??
Regards
Vandavic
July 2016
July 2016
Hi @Vandavic,
Please do provide us with a copy of the diagnostic log so that we can better assist. The diagnostic logs can be found in the following location:
C: \ Users \ <username> \ AppData \ Local \ MYOB \ AccountRight \ 20xx.x \ Diagnostics
where <username> refers to the user you sign into the computer as, and 20xx.x is your current AccountRight program version.
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July 2016
July 2016
Hi Nadisha
Log details attached. I have now come across another order which won't let me convert it into a bill which has built products involved. Would really appreciate your help to solve this glitch.
Thanks
Vandavic
July 2016
July 2016
Hi Nadisha,
Any progress on this issue?
Regards
Vandavic
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