Warn for duplicate supplier invoice not working when creating bill from in tray

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Contributing Cover User Jac1970
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Warn for duplicate supplier invoice not working when creating bill from in tray

I've noticed that the duplicate supplier invoice preference doesn't work when creating a bill from an invoice in the in tray  and the fields are pre populated, even if I retype the invoice number it doesn't pick up that the invoice is already in the system.
I've tested this by entering the same bill using "enter purchases" and the system does warn me that the invoice number is duplicated.
I have checked my preferences and they have always been set to warn for duplicate purchase orders and supplier invoices.
Any ideas?

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MYOB Staff Post RienaP
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

Hi, @Jac1970,

 

I would like to extend a warm welcome to you on this forum and I hope you will find this resourceful.

 

You are right! The system preference is not picked when using Intray but there is a bug in the system in 2018.3. Our product developers are aware and hopefully, expect to see it fixed in future releases. 

 

Should there be any further queries, please do not hesitate to let us know. 


Regards,
Riena
MYOB Training Specialist
Contributing Cover User Jac1970
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

Thank you.

Contributing Cover User Tess1962
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

Hello.  I have just noticed this as well.  Is there any update as yet?  Thanks, Tess

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MYOB Product Team Haydes
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

Hi @Tess1962

 

We've confirmed the fix for this will be coming in our next release (2018.4) which should be ready in the coming weeks.

 

I suggest keeping an eye on the AccountRight Blog for when this comes out. You can subscribe for notifications by clicking Options and then clicking Subscribe.



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Hayden (Ex-Moderator)
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

How do you propose to them work around this issue. I move to MYOB online for this feature plus job costing with the reimbursements.

 

I am processing over $500k of invoices every 10 weeks. Duplicated invoices are possible

 

This will cost by business alot of money. I can not operate without this feature. Surely more businesses are going to be in big trouble with this feature not working.

 

I dont have the margin to check every invoice processed. This is a nightmare.  Is the solution to revert back to V2, there was no bug in that version?   then until this is resolved in V4, would that be solutions?

 

As it was working fine then I started doubling paying invoice, almost double paid an invoice for $4044.

 

Can you advise from what date this has been happening, as I have sent numerous emails to my account manager with no reponse. 

 

 

MYOB Product Team Haydes
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

Hi @plantingtheseed

 

The bug that was found only applies to Purchases created from In Tray. This does not affect Purchases created using Enter Purchases or the Purchases Register.

 

There are a few workarounds on the Forum that others are using though my personal preference is to use the Enter Purchases Window to create the Purchase and then link the Attachment. However this will not utilise any OCR technology and will not pre-fill information.

 

I've seen one user noting down their last used Purchase Number in a spreadsheet and manually check it when creating Purchases so that they can make use of OCR and pre-filling though they need to manually check the duplicate numbers until the next release comes out.

 

With that said 2018.4 is in it's final stages of testing and we expect this to be released within the next week or 2.

 

As a small note, if you are able to return to 2018.2 (Using a backup) you will need to re-enter any missing information that wasn't in that backup that was restored.



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Hayden (Ex-Moderator)
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

I am talking supplier invoices numbers invoices being sent to me, we forward to the intray. 

 

wow not an option. I am moving hundread of invoices per week the work around is really not an option the only reason I use MYOB is for the in tray and now the dont work. I would like to know if it is going to be fixed 100% I can not note down numbers and manually check when we move so many invoices it is just not professional.

 

I dont have to many overpayments as I process daily and pay the suppliler so they dont tend to re email me invoices that are then processed again, but working overtime to keep on top of the randam errors coming through.

 

2 weeks if fine to wait, now I finally know there was a bug, we would move back to V2, but I can not rekey all that information in for the past months, I wont be in business much longer if I did that.

 

I also need to know it will be fixed as I can not go any longer than the 2 weeks doing this it is costing me alot of time, fixing overpayments in in turn looking in useless.  A bookeeper over paying invoices.  Not a look I like to be honest.

 

Can you advise on this solution?   What about if you bring the invoice in from the in tray and delete the invoice number that has been auto inserted and then re - key at that point?   Will it then pick up if duplicated invoice number ?

 

So disappointed.  

 

Also can you advise the date I upgraded to V2 so I can get some idea of when there error are back too???

MYOB Product Team Haydes
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Re: Warn for duplicate supplier invoice not working when creating bill from in tray

Hi @plantingtheseed

 

If you're using In Tray in 2018.3 then this bug would have affected you. Though this is fixed in our 2018.4 release which has passed testing for that specific bug and is set as fixed in this release.

 

With that said, you've come up with a good workaround. From my own testing that worked. If I delete it entirely and hit tab, then the next time I re-key the number in it will check for duplicates.

 

In terms of when you upgraded, I wouldn't know that. I can check the Serial Number when this changed to 2018.2 however this does not necessarily mean the date you upgraded as there are periodical syncs for this (Assuming you're working online as you're using In Tray) and the date/time upgraded is not the same as the time synced (Could be up to a week or 2 afterwards).



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Hayden (Ex-Moderator)
MYOB Product Team
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