What a Joke - Bank Feeds not working again

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What a Joke - Bank Feeds not working again

What a Joke - Bank Feeds not working again

 

Team MYOB, when are you going to offer a reliable Bank Feeds solution ?
This must be the 5th outage now in the last 2 weeks.

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Re: What a Joke - Bank Feeds not working again

Hi @AndrewStephen 

 

Apologies for the inconvenience with the current bank feeds issue, we are aware there have been more issues with this recently which is causing additional frustration.  We are currently looking into this and working on resolving the issue.  Please subscribe to the post Unable to get bank feed transactions 23/09/2019 to receive notifications when information is updated there. 

 

Sorry again for disruption in service, thank you for your patience during this process. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: What a Joke - Bank Feeds not working again

last time it took 7 hours to resolve lets hope that it is a quicker resolution today

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Re: What a Joke - Bank Feeds not working again

MYOB could you please explain to us why your bank feeds are unable to be retrieved but when I log into my Xero clients the bank feeds are ready and waiting each time.

 

Is there a difference between MYOB having to "Get Transactions" and Xero having them automatically upload?

 

What is the difference between your program and other online accounting programs?

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Re: What a Joke - Bank Feeds not working again

The difference between Xero & MYOB..... Xero actually works!!

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Re: What a Joke - Bank Feeds not working again

This is the 3rd Monday morning in a row there has been something wrong with MYOB, as a small business owner it litterally buggers me for the entire week if i can't get ahead of finances to start up on Monday. Ive had it now.. off to Xero - we use one of Xeros other products Workflow Max which is awesome. 

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Re: What a Joke - Bank Feeds not working again

Hi @cgbe 

 

Exactly, I come in Monday morning about 6am to finalise the previous week.

Balance all the clearing accounts and get ready for the new week.
No Bank feed data 1st thing in the morning messes up my entire week.    

 

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Re: What a Joke - Bank Feeds not working again

They use different protocols to retrieve bank feeds, MYOB uses their own protocol, whilst Xero uses a third party protocol.  I can tell you that Xero bank feeds are not infallible either. 

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Re: What a Joke - Bank Feeds not working again

Not always, I have plenty of examples of Xero not working, bank feeds missing, duplicated etc, at the moment I grant you it is proving a little more stable than MYOB.

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Re: What a Joke - Bank Feeds not working again

I have had many years experience using both MYOB and Xero and can confidently say that  although both do have glitches, (which is expected with technology) MYOB is only consistent at one thing and that is being unreliable.  Xero customer service is 100% faster and much more effective if there are issues, where MYOB seem to be constantly having the same issues over and over again, costing small business  money in downtime.

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