can not delete payment

Butterfly8
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can not delete payment

hi,

 I don't have the 'Transactions Can't Be Changed' box ticked. 

but I cannot delete the payment .

Is there a way to do it? 

 

3 REPLIES 3
Komal_S
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Re: can not delete payment

Hi @Butterfly8 

 

 

There are a few reasons why you would not be able to change a transaction within a company file. The common situations are below:

 

  • The transaction was included in a secondary transaction i.e. a Prepare Electronic Payments/Prepare Bank Deposit transaction has been done including that individual transaction.
  • Your user access prohibits the use of editing transactions
  • The payment is a payment to an order which was then converted to an invoice, in which case, you won't be able to delete/reverse the payment but would have to follow the steps in the Customer deposits help article.

If you are unable to change a transaction, I would first make sure that you are signing in to the company file as the Administrator user. If you are doing that, I would see if it's all transactions or only transactions for a period of time i.e. after the end of a financial year? 

 

If this doesn't help, please attach a screenshot of the transaction you're trying to delete or send it via Private Message so we can investigate further.

Kind regards,
Komal

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Butterfly8
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how can I delete payment

Hi Komal,

Thanks for your kind reply.
This particular translation has been done as prepare bank deposit. 
Can I delete this payment ?
Thanks. 
Komal_S
MYOB Moderator
3,391 Posts
MYOB Moderator
MYOB Moderator

3,391Posts

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Re: how can I delete payment

Hi @Butterfly8 


Yes, in order to delete that, you will have to go to Transaction Journal>>Receipts>>Search by dates the deposit was prepared and then delete the deposit transaction which would appear like :

 

bank deposit.PNG

 

Once the deposit transaction is deleted, you can delete the individual payment linked to the transaction.


Let me know if you have further questions on this. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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