cannot upgrade file after installing accountright 2020.2

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Fang
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cannot upgrade file after installing accountright 2020.2

Hi, 

i have installing AR 2020.2, i have few files, nothing wrong with the 2 online files.

However, when i tried to open offline files but there is error message "unable to upgrade your file"

 

i notice when i tried to open with AR2020.1, it' automatically become AR2020.2.2

 

theni i tried to remove 2020.2, which i did, the icon AR2020.1 is still changed to ar2020.2

 

i tired to open the file, it stated the file is 2020.1 version do you want to upgrade, i click yes, but then the error message still come out.

 

please advse. lease help urgently because i really need to do my work. realy appreciate your kind help

 

 

 

4 REPLIES 4
Steven_M
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Re: cannot upgrade file after installing accountright 2020.2

Hi @Fang 

 

AccountRight 2020.2 has a few different versions as we have had to release some patches to the initial product. However, AccountRight 2020.2.2 is the most current version of the program. I would recommend ensuring that you do have that version installed of the product.

 

If you are encountering an error message indicating that you are Unable to upgrade your company file so we can investigate further do generate that error message and then grab us the diagnostic file. This way we can see necessary would be required to upgrade that file to AccountRight 2020.2

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| My Account

Fang
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Re: cannot upgrade file after installing accountright 2020.2

thank you. i just openned it again, now it' already chaneg to2020.2.2

 

and i can upgrade the file thank you

 

 

Fang
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myob support email address

HI

 

could you please advise me what is the email address for MYOB support in changes in our account setup.

I want to have one file to be an online file and want to update other files too.

 

i have tried to to use live chat serveral times, but it always got disconnected. 

 

thank you

Komal_S
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Re: myob support email address

Hi @Fang 


We do not have a support email address for these type of queries, however, please send me your serial number by a Private Message so I can arrange for someone to contact you regarding this issue.

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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