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August 2022
August 2022
HI all,
on or around 07/07/2022 my AccountRight Basics made a change to how it dealt with invoices and payment.
The 2 main things I noticed happened from that date:
I don't remember changing any settings, so I am flabbergasted as to why this happened. It may or may not have coinsided with an update, I can't remember...
Any help would be appreciated.
This also only happened to my off-line business file, a second online file is as it used to be.
(This is a second business which we ere not sure how well it would do and did not want to upgrade the license just yet)
Solved! Go to Solution.
September 2022
September 2022
Hi @Patrick_H
Can you please check what's the "Asset account for Tracking receivables" and "Bank account for customer receipts" under Setup>>Linked accounts>> Sales accounts as the changes made to these accounts will impact the account changes to the transactions as well. I'd also recommend checking with all the users of the file if they have made any changes as these accounts should not change automatically.
Kind regards,
Komal
MYOB Community Support
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September 2022
September 2022
Hi Komal,
sorry for the late reply.
Both those are set to "Current Assets - Bank account"
I am the only one accessing the file, other than the accountant, though they did not access the file any time close to this change happenening...
September 2022
September 2022
Hi @Patrick_H
The "Asset account for tracking receivables" is generally a trade debtors account which is different to the account chosen for "Bank account for customer receipts" (this is your bank account in which you receive payments).
If your account "Current Assets- bank account" is your bank account in which you receive payments, then you will need to change the "Asset account for tracking receivables" and vice versa. Please let me know if you have further questions on this.
Kind regards,
Komal
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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