create new bill doesn't always work from in tray?

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Ersylia_Dagher
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create new bill doesn't always work from in tray?

Hi,

 

I have uploaded few invoices into the in tray of MYOB Account Right and when I try to create a new bill, it uploads the attachment to the invoice but it doesn't upload the invoice information into MYOB?

 

What is going wrong, it did work in the past?

 

Ersylia Dagher

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MYOB Product Team Haydes
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MYOB Product Team
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Re: create new bill doesn't always work from in tray?

Hi @Ersylia_Dagher

 

I suggest having a look over this support note: Working with In Tray documents

 

In short, when the document has been loaded into the software it will attempt to use OCR to read the information from the PDF to pre-fill the fields as it can. This may not always work for some documents due to the nature of some of the documents out there as the OCR technology is looking for the most common places for the information to be kept.

 

With that said, sometimes blurry or low resolution text on the documents being uploaded may not be able to be picked up and so it can't pre-fill in the fields. You can use the information on the above support note to look into the details on this.

 

If you have any other questions on OCR, just let us know.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Ersylia_Dagher
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Re: create new bill doesn't always work from in tray?

Hi Hayden,

 

Thank you so much for the working with in tray solution link, it is very helpful.

 

As well I think some invoices are not saved as PDF and maybe that is why they are not uploading the info?

 

Cheers and thanks again.

Ersylia Dagher

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