error confirming company file

[PeterC64]

Hi please help, I keep getting an error message saying unable to update company file. Please call customer service. Customer service keeps hanging up.

Thankyou.

Peter.

[Steven_M]

Hi @PeterC64 

If you are struggling to confirm your company file I would recommend taking a look at Help Article: Activation and confirmation errors in particular ensuring that you do review your TLS settings - see Error: "Unable to connect to the online confirmation service" section.

Should you still be able to unable to confirm your file would you mind sending me a private message with the following information - can be found by selecting to Confirm later

• The serial number of the product -  Setup>>Company Information
• The company file ID - Help>>About AccountRight
• The version of the software you are - Help>>About AccountRight
• If you are on AccountRight Classic (v19 or below) - the Company file code