exporting reports to excel

[KerryW1]

Recently upgraded to 2022.4.24 account right, but now reports to excel will not open ?

[Melisa_D]

Hi @KerryW1, 

Thanks for your post. Can you please retrieve the diagnostic log of the AccountRight file after you've tried to export to excel and attach it to this thread as a .TXT file so I can take a look into this for you. 

[KerryW1]

Thank you attached is diagnostic file

[Melisa_D · Accepted solution]

Hi @KerryW1, 

Thanks for attaching that.

I can see that you're experiencing the Microsoft.Office.Interop.Excel._Application error. Generally this error means that when a program such as AccountRight asks which version of Excel is installed, the wrong version is being reported back, causing a communication problem and errors between the programs.

This can happen when different versions of Office/Excel may have been previously installed on the computer, and components/values are left behind. This type of error can be fixed by one one of the following:

• Quick repair office. (any missing files should be added back)
• Check/Fix Registry Keys (this step can only be completed by an IT professional as this is an environmental issue with windows having missing or incorrect information). Reference link as an example for Outlook is :https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Please do let us know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[KerryW1]

Thank you for the advice, I have an IT coming this morning to attend to the files.