how to cancel a layby that has had a deposit on it and the customer does not want the refund

Ange11
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how to cancel a layby that has had a deposit on it and the customer does not want the refund

A customer has paid $100 on a layby and does not want the $100 back, how do I cancel it 

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Tracey_H
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MYOB Moderator
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Re: how to cancel a layby that has had a deposit on it and the customer does not want the refund

Hi @Ange11 

 

Thanks for your post. This help article has step-by-step instructions on how to cancel a lay-by: Lay-by sales

 

If the customer doesn't want a refund you could leave the credit unapplied in case you want to apply it to a future invoice.

 

Or, go to the Sales Register>>Returns & Credits tab>>open the transaction by clicking on the zoom arrow>>reverse the credit transaction. Back in the Returns & Credits tab highlight the credit transaction and click on Apply to Sale. When the Apply to Sale window opens you can apply the credit to the reversal transaction.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

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