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import error 4077

a7i
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import error 4077

Hi there, I am constantly having issues with mass pricing changes when I export, update pricing and then import back into MYOB. We get an import log which says "Error -4077: You have sales for this item." and then did not update pricing for this certain items. I see from previous posts there is some script that can be run to fix this.  Can someone please assist?

 

Files are stored locally

Last four digits of the serial number = 2967

Company file ID's = 8 & 6

 

Cheers.

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Sam_R
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Re: import error 4077

Hi @a7i,

 

Thank you for your post, I'd be happy to assist with this.

 

Could you please confirm the version of AccountRight you use? (Help>About MYOB AccountRight>Build?)

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

a7i
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Re: import error 4077

Hi Sam,

 

Build: 2022.3.24.6313

 

Thank you

Sam_R
MYOB Moderator
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MYOB Moderator
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Re: import error 4077

Hi @a7i,

 

Thank you for confirming that. 

 

As your file is stored locally, we are unable to run the script over your file remotely. However, the below steps will guide you through how to resolve this with a hotfix tool:

 

Take a backup of the file before doing the following

 

    1. Close AccountRight
    2. Download the following tool: AccountRight 2020.2 and later
      Having trouble accessing the download? Right-click and select Save Link as
    3. Navigate to where you have saved that file - typically the Downloads folder on your computer
    4. Find the Hotfix tool zipped file and select to extract the data - typically right-click and Extract All...
    5. Once extracted, select to run the AccountRight_Hotfix.exe file. This will open the tool:
      Please note that depending on your IT setup you may need to be logged on as the windows Administrator
    6. Browse to the impacted file and select Open once located.
    7. Indicate that you have a backup of the file and then Apply. 
    8. Once you have the message "Process Complete", close the tool and open the file in AccountRight as per normal. 
    9. Note: You may be prompted to re-confirm upon opening but this can be done online using the Confirm Online function.

Let me know how you go and if you need futher assistance with this. 

 

 If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

a7i
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Re: import error 4077

thank you.

 

step 6... Where can I find the impacted file locally on my desktop? I thought our file is held in the cloud?

Sam_R
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: import error 4077

Hi @a7i,

 

Apologies, you have advised in your initial post that your file was stored locally. Could you confirm if the file is offline (local) or online (cloud)? 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

a7i
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Re: import error 4077

Online in the cloud

Sam_R
MYOB Moderator
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Accepted Solution Solved

Re: import error 4077

Hi @a7i,

 

Thank you for confirming that.

 

I have just run the script over your file, you may need to close and re-open AcocuntRIght for the changes to take effect. 

 

Let me know if you require any further assistance. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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