online payment set up

[KWE]

I have made numerous attempts to set up online invoice payments however I only get as far as "sit tight there is still a few things we need to check before opening your account" and it has never gone any further then that screen. Can you please advise?

[Melisa_D]

Hi @KWE, 

Thanks for your post. Are you still having issues with this ? If you are, can you please provide a screenshot of the invoice payments window and confirm the last 4 digits of your product serial number so I can take a look into this for you. 

[KWE]

Thanks for getting back to me . Screen shot attached of the screen that my application stalls at everytime I try to set up online invoice payments. Please advise.

6434

[Melisa_D]

Hi @KWE, 

Thanks for the details. Generally it can take up to 2-4 business days for the application to be approved, can you confirm the date you submitted this application ? 

[KWE]

I have submitted application several times over the last 6 weeks but have had no success. I resubmitted again yesterday after having no reply after about a week

[Melisa_D]

Hi @KWE, 

Sorry for the delay in my response. Has the status been updated since ?

If it hasn't, can you please send me a private message with the below details:

• File ID of the file 
• Your full name 
• Email address