times outs during report loading

[FlashRoof]

like every one else, we too are also having constant time out issues when running sales reports etc.

the database is about 500mb

its several years worth of sales.

several updates back it became slow and now errors and fails to generate reports.

i have seen posted on here to use time out extender.

please let me know how to test this out.

its is an offline database on network only 3 users.

thanks

[Neil_M · Accepted solution]

Hi @FlashRoof 

You can find the timeout extender on this post - AccountRight Timeout Extender. This is designed to extend the amount of time AccountRight allows before producing the timeout error. Do note that this will need to be allied to all computers accessing the company file.

If you were still receiving timeout errors after applying the timeout extender, its worth trying the report on the computer hosting the file. If this still produces an error then the next step would be to reduce the amount of data being processed, such as a reduced date ranger for the report.

[FlashRoof]

thanks for your reply, the date range is only of the month, it really isnt a large list.

i have looked at the post you are referingto but the steps stop at "open this file in notepad"

no further steps on what to change and what to change it too.

please advise further steps

[FlashRoof]

thanks for your reply, the date range is only of the month, it really isnt a large list.

i have looked at the post you are referingto but the steps stop at "open this file in notepad"

no further steps on what to change and what to change it too.

please advise further steps

[Neil_M]

HI @FlashRoof 

I’ve checked that post and the full list of steps do load for me. I’d be inclined to clear the cache of your internet browser or try accessing the page using an incognito window in Chrome

[FlashRoof]

that is odd, i kept clicking he expand button and eventually all the steps appeared.

so it seems to have worked.

i dont understand how a simple report using a date range of a month can can such a drag on the system.

i used to write custom reports for production lines and that was thousands of entries of scans and costings and never had to wait 15 minutes for a couple pages to spit out.

im not sure what the programmers at MYOB are doing but they need to improve the quality of the software.

it still feels like some thing from the 90's especially compared to newer options on the market.

thanks for your assistance

[Neil_M]

Hi @FlashRoof 

Glad to hear that it loaded for you and you’ve now been able to access that information to be able to apply the timeout extender.

I’ve passed your feedback and comments onto the teams on your behald