unable to create a bill from the intray and then the bill disappearing

[MME-ME]

Hi

Has anyone had a similar issue and know how to fix it?

I have documents in my intray and it wont let me 'Create new bill' and when i refresh, the bill disappears

account right version

Thanks

[Jesh_D · Accepted solution]

Hi @MME-ME 

Sorry to hear that you're experiencing this. To troubleshoot can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check to see that all bills do appear correctly. Does it work?

Please do let me know how you go.

[MME-ME]

I did only have 1 file in the cache folder but it worked - Thank you