unable to email from 1 computer

[activemobility]

everytime they try to email an invoice he gets the "Something's gone wrong and AccountRight needs to close" message.

It is only on one computer.

I have looked at other threads, surely I dont have to uninstall everything.  

Is there a better way?

[activemobility]

Nor can I export to say excel

[Komal_S]

Hi @activemobility 

There would be a "View error details" link on the error window. Can you please click on that link and attach the log here so we can check what's the issue? 

[activemobility]

AccountRight Application Error Report

=====================================

Application Version: 2022.6.24.6864

Application File Version: 2022.6.24.6864 Incident Id: 2158a4ce-f9e0-42b2-85e2-88cdf60b69ef

Time: Thursday, 28 July 2022 9:19:37 AM

Code:

System.InvalidCastException

Message:

Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).

Stack Trace

----------------------------------------

1 : System.InvalidCastException

----------------------------------------

System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).

   at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)

   at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)

   at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf4

   at Huxley.UI.Controllers!0x0600258d!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0

   at Huxley.UI.Controllers!0x06001549!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<SendEmailsOneByOne>b__59_0(EmailHelper helper) +0x0

   at Huxley.UI.Controllers!0x06002591!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0

   at Huxley.UI.Controllers!0x06001541!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmailsOneByOne() +0x35

   at Huxley.UI.Controllers!0x06002c9b!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<>c__DisplayClass57_0.<SendEmails>b__1() +0x0

   at Huxley.UI.Controllers!0x06001546!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x1a

   at Huxley.UI.Controllers!0x0600153f!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmails() +0x61

   at Huxley.UI.Forms!0x0600287e!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.<OnOkClicked>b__17_1() +0x0

   at Huxley.UI.Forms!0x06002718!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16

   at Huxley.UI.Forms!0x06002860!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.OnOkClicked(ButtonClickedArgs args) +0xd5

   at Huxley.UI.Forms!0x06002886!MYOB.Huxley.UI.Forms.Banking.PrintAdvices.OnOkClicked(ButtonClickedArgs args) +0x6f

   at Huxley.UI.Forms!0x060023fd!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12

   at Huxley.UI.Forms!0x06002377!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30

   at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

   at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

   at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

   at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

   at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x62c

   at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

   at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

   at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

   at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

   at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:24cdda7d2c9046eaa86f7c4b92bdcf49; A:1

MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:099b98ba209944ad98f9db8fd62c5cd3; A:1

MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d0827a9168f442f49fbd6c9dbfac4024; A:1

MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;

MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:5d8d5a93fd7d46e1910ef4af099a2ad0; A:2

MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:1310a7b8efcb43f29056c50a1a09cff7; A:1

----------------------------------------

[Komal_S · Accepted solution]

Hi @activemobility 

The error log mentions this specific error, "  Unable to cast COM object of type 'Microsoft.Office.Interop"

Generally, this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs. This can happen when different versions of Office may have been previously installed on the computer, and components/values are left behind.

There is a range of interop errors, these most often are fixed by one of the following:

1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.

2. Re-install Microsoft Outlook. ( If this doesn't work either, please follow the next step).
3. Re-Register DLL files and Check/Fix Registry Keys (there are 3 to complete)

Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help: 

https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

[activemobility]

FYI, the quick repair worked.

A bit weird, as nothing had changed on computer.