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October 2020
October 2020
Jesh_D - if this was the case (ATO not allowing for pay events to be deleted) then why did it only start to occur as a result of this update.
October 2020
October 2020
Hi Jesh
I don't understand why this functionality has been removed - we should be able to delete it up until the time we finalise EOFY payroll for STP.
That said - the other issue is the reversal function is not working. I tried to delete a payroll and got the message it had to be reversed with a link to the help notes. Ive checked the help notes but there is no 'reverse' transaction available so I cannot reverse it? I think that it the issue the other user in this thread has had also. I can't find any reference to this error on this thread - but who knows it could be anywhere!
October 2020
October 2020
Hi @HCBC
Thank you for your reply.
Kind regards,
Jesh
MYOB Community Support
October 2020
October 2020
Hi Jesh
I can accept that you can't delete any entries from the ATO Portal but I still find it annoying that you have removed the functionality to delete a payroll entry when all it takes to update all of the information on the ATO Portal to match MYOB Payroll entries is a 0.00 payroll to be recorded - everything then that is on record for the employee is updated to ATO and they match.
October 2020
October 2020
HI @EJY
Could you please upload to this post a screenshot of the message you are getting and confirm what version of the software you are using?
Also, what happens when you click Find Transactions >> Card tab >> search the pay you want to reverse >> open the pay by clicking its zoom arrow >> then go to the Edit menu and choose Reverse Transaction? I would be also interested to know what help article you were linked to.
Kind regards,
Jesh
MYOB Community Support
October 2020
October 2020
Hi @Jesh_D Jesh
I am using 2020.3 - as per my post this has only been an issue since the latest update.
I can't replicate this now as I've now processed the payroll payments to the bank. Normally I can delete a payroll until such time as I create the bank file and the payment is actually processed. The message was basically 'cannot delete a payroll transaction once reported to STP - you can only reverse' and it had a link to support notes about how to reverse a payroll transaction. I had searched for the record exactly as you described.
When I had the payroll transaction open and clicked edit the delete function was available to select (but as above when selected then gave a message saying it couldn't be deleted - go back and reverse it) but when you cancelled out of this message and went back to the edit drop down the 'reverse transaction' function was not available hence I couldn't reverse the payroll and re-enter a corrected payroll.
Theis seems consistent with the earlier entry on this post from Angela @ang2017
November 2020
November 2020
Hi @Jesh_D
For what it's worth I've checked this out again today when doing payroll.
So it seems up until the time you report to STP you can still delete a pay transaction and as you say once you have reported to STP you can no longer delete it has to be reversed. (@ang2017 - I am going to delay my STP reporting until I have checked my payroll and sent it to the bank to get around this)
The problems seems to be ithat f you find an error before you have created the bank file and sent it off to the bank you get the warning;
"Reversal Required - This pay has been reported to the ATO for STP - for reporting purposes you will have to reverse the transaction instead of deleting it".
But if you try to reverse it there is no such option - the only option is to delete it and then you get this message again so you are in a loop.
I've now worked out that once you have sent the payroll file to the bank for payment - i.e created the ABA file then the option of being able to reverse the transaction becomes available.
So the issue seems to be you are sent into a loop if you have reported a payroll to the ATO and then want to reverse it but you have not created the ABA file - reversal is the only option but is not available.
Hope this helps pinpoint the issue.
November 2020
November 2020
Hi @EJY
Thank you for that information. This is extremely helpful for the team who are still investigating a resolution for the issue. Once I have an update or more information available I will update you via this post.
Kind regards,
Jesh
MYOB Community Support
November 2020
November 2020
I need to delete an incorrect pay, but am just being told that it has to be Reversed, BUT I am not getting that option. I get the option to select "delete" but it will not accept it. Updated to 2020.3.1 this week - regretting it already :-(
November 2020
November 2020
Hi @CoolSteel
When you click Find Transactions >> Card tab >> search the pay you want to reverse >> open the pay by clicking its zoom arrow >> then going to the Edit menu and choosing Reverse Transaction what happens? Are you able to please provide me a screenshot so we can have a look at this for you?
Kind regards,
Jesh
MYOB Community Support
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