Accepted with error CMN.ATO.GEN.XML03

[KerryDe]

Hi team

I tried to move my datafile to STPphase 2, but the EOFY reporting was incorrect. After hours on phone with Myob, they could not help.  So i reverted my file back to previous back up to eliminate phase 2.  Since then, all my STP reporting is registering "Accepted with Errors" for every employee.  The error is the same:

CMN.ATO.GEN.XML03.

I have reviewed the card/profile and card/payroll details.  Removed the spaces in the mobile number.  

There are special characters used in staff emails, nothing I can do about that.

Please note this error only appeared AFTER moving my file to STPphase2 (was not there before).  Phase 2 has casued nothing but grief.  I tried to revert my file back to STPphase 1 (by restoring previous backup) but the STP reporting seems to still be showing all the ATO category fields now and this error for every upload.

Please advise. thank you.

[Sam_R]

HI @KerryDe,

Thank you for your post. 

I would also advise checking your payroll category names for any Invalid characters - Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

The below help article will guide you to where you should check:

• Fix rejected reports

Do let me know how you go and if you require further assistance. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[KerryDe]

unfortunately this did not resolve the issue.  It related to moving to stp2, that caused the issues.

[Caraline]

I have the exact same problem.  I have been working with STP1 for a very long time without any problem but yesterday decided to switch to STP2 and now I have the problem.  I have checked my files over and over and there is nothing out of the ordinary.

Unfortunately the error code is completely useless at helping to determine what exactly is wrong, especially when everything had been working perfectly for literally years.

[TamGal]

I have exactly the same problem......

[Sam_R]

Hi @Caraline @TamGal @KerryDe,

Thank you for letting me know.

Could you please confirm if you have selected the appropriate 'Income Type' for each of your employees? (Cardfile > Employee > Payroll Details > Taxes > Income type)

If you need to make any adjustments, please ensure you process an Update Event afterward to update the ATO.

[Caraline]

Hi @Sam_R 
I am the only employee and the income type is set to "Closely held payees" selected from the drop menu.

[Globe1]

I also have the same issue. I've checked every employee and deleted emails and others that has different characters and process an event but still showing as Accepted with Errors. Also the Prefill in ATO doesnt match to our Payroll Summary. I guess because of this issue.

Please can someone fix this.

thanks

Globe

[Coolectrics]

The error for me was when I removed the termination date and ran my EOFY process again with the MYOB fix, you need to add into the employee card file, the "Income Type" under "Taxes".  This should resolve it if there are no other invalid characters elsewhere.