AccountRight - Entitlement Balances Incorrect On Payslip

Experienced Cover User Success
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Experienced Cover User
Australia
Experienced Cover User

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AccountRight - Entitlement Balances Incorrect On Payslip

I have a client who has one employee whose leave balances are not showing correctly on his payslip.

 

The payroll entitlement balance report is showing correctly, but both the payslip and card balance are incorrect (but they both show the same amount).

 

How can I correct the card balance and payslip without throwing out the entitlement balance report??

1 REPLY 1
Experienced Cover User Success
11 Posts
Experienced Cover User
Australia
Experienced Cover User

11Posts

4Kudos

1Solutions

Accepted Solution Solved

Re: AccountRight - Entitlement Balances Incorrect On Payslip

I have now sorted this out. The employee in question had been re-instated and it was somehow bringing forward some of his previous entitlements onto the payslip even though his leave was paid out on termination.

 

I deleted his pays since he started back and re-terminated him, then re-entered his current pays onto a new employee card. His balances are now showing correctly accross the board.

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