Accountright - STP Finalisation reports don't match

[MichaelaJohnson]

Hi there, 

I can see alot of other users having the same issue, but I wanted to get some kind of answer to why the terminated employees figures are not calculating when trying to match the Payroll Summary report and the YTD Verification Report??? I have gone through the Payroll activity report and each individual employees YTD report and found its not Payroll Category related, and more terminated employees issue. 

We switch to Phase 2 about 2 months ago and its seems we perhaps should have waited until the new Financial year as its causing alot of headaches. 

As you can appreciate this is a time crucial matter to get this finalised by 14th. Can a MYOB agent please advise how to correct this? 

Thank you 

Michaela Johnson

[Melisa_D]

Hi @MichaelaJohnson, 

Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.

If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. This is being investigated by our teams, please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

• Serial number
• Business file name 
• Employees affected (Names)
• Payroll year affected
• Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments

[BabyBam21]

Hi Michaela,

I am also having the same issue.

Would you mind letting me know if your query gets reolved?

nreevo@yahoo.com.au

[MichaelaJohnson]

@BabyBam21 

Hi there. Im currently waiting for a call from a specialist Payroll person. I lodged a case this morning and had to email them screen shots. 

They acknowledged there is an issue and it is with the developers to resolve. But i urged a callback as this issue is time senstive. One solution was to re-active terminated employees and try that. But i have over 50+ employees to re-activate and that would be very time consuming.... So i will await a call within 72 hours and hopefully get a better outcome. 

[kptleo]

I am having the same issue nothing is balancing to the STP veriffcation report. Looks like changin to STP2 mid stream has not brought all the figires into STP2

[kptleo]

when will you have this resolved?

[JulesRT]

Hi Melisa

I'm having the below issue - Employee Summary of Payment Report is correct but the Verification Report is not. I have a negative value in the gross payments for the employee so thinking this could be causing the issue.  Their total is not negative as there was unused leave paid out.

Thanks

Julia

[SallyW]

I am going to give this a try.  I have about 20 employees, but will give it a go.  Very frustrating.

[SallyW]

Can I please get notified when this is fixed?  I am trying everything that I can to get it fixed on my end but not having much success.

[BabyBam21]

I only had 4 to reactivate. 3 came up on the YTD verification as zero,1 showed up a figure from 1 category. Fortunatley it was the only time this category had been used so was easy to identify. With this and reading your post I knew I was finally on the right track. It's been like looking for a needle in a haystack. If MYOB were invetigating the issue, why not advise users of the potential glitch?