Accountright - STP Finalisation reports don't match

[debi9093]

I had the same issue, was on hold for over 2 hours then got hung up on.

I then went on the live chat and was told to do a 0 payrun for 30.06.2022 and it worked, my verification report then matched my other reports.

So run a new payrun 30.06.2022 take out all amounts including tax and super for each employee....so 0 amounts.

Then sent that payrun to the ATO...wait for it to be excepted then go into your verification report and all figures should be correct.

I had 3 terminated so had to reinstate them and do the same for them too.

Its been a nighmare to get this info!

Hope it works for you

[SandraJorgo]

I have given up - done everything - have to do pay run today so will have to wait it out and see if any other solutions come up before the 14th

[Carter1974]

Did you get a responce.  I have the same issue and tried a zero payrun for each staff member and that caused more problems.  Now almost all the gross payments are shopswing zero.

[Melisa_D]

Hi Everyone, 

Customers can have situations where the STP Finalisation reports don't match as there are a variety of reasons why this is the case we have decided to close this thread and encourage customers to look at EOFY FAQs and Resources - 2022.

If you still require further assistance then we do recommend starting a new post. 

[RLS1]

No Not yet

I suspect this is a MYOB programming error.

For example you can run a number of different reports and they will all have different figures.

For Example run cards transactions [accrual] for affected employees and you will see that every entry is a credit-even if it was a reversed pay!!!. 

MYOB should be able to fix this easily

Regards

[RLS1]

 Hi Carter1974

Myob would not let me respond to you directly, apparently I have made too many posts on this issue-which I have not. But,I suspect this is a MYOB programming error.

For example you can run a number of different reports and they will all have different figures.

For Example run cards transactions [accrual] for affected employees and you will see that every entry is a credit-even if it was a reversed pay!!!.

MYOB should be able to fix this easily

Regards