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2 weeks ago
I am an administrator of Pay Superannuation in accoutn right. But it now says I cannot authorise a payment? Is this correct? What do we have to do to get me as a signatory? This is useless when someone wants to hand over a business function to an employee. I am glad we allowed ourselves up to 12 months to get the STP Payroll system going. This is my first attempt to make a payment, and now this!
2 weeks ago
Without knowing the setup, generally an Administrator is not necessarily a PaySuper authoriser. When 1 authoriser leaves and another takes over, that person can nominate the new PaySuper Admin by following the steps in this support note: Changing your Pay Super payment details
If the change has happened and they can no longer sign in to do this, there will need to be a form completed and emailed to the PaySuper team. The link to the Form and email address are included in the support note link.
That said, if you have completed this and you're still getting errors that you're not authorised, I'll need to investigate the account to determine what is causing this. For this, send me a Private Message with:
You can send me a Private Message by clicking this link: Send me a PM