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I am trying to enter my authorisation code to pay Super and it tells me to try again later. I don't want to close down the system just in case my payment details get lost.
Solved! Go to Solution.
I have not seen any reports of authorisation code errors. I have seen some cases where closing and re-opening the software can help.
I can see that there is a Payment Created on our end, it simply needs authorisation. We already have the details submitted so you are free to close the software and re-open.
A small note is that there is only 1 Email Set up to get the Authorisation code and that is the same email used for you to log into the forum.
If you continue to experience errors, please take a screenshot of any messages that come up and attach it to this thread and also show your workflow. For example:
1. I click the Payroll Tab.
2. I click Manage Payments.
3. I click onto the Pending Authorisation Payment dated today.
4. I click Authorise and enter my Email Address and Password.
(Details on this can be found on this help article: Authorise and review super payments)
Please let us know how you go.
MYOB Partner/Social Support
I have now been able to enter the code and it processing as normal. Thank you.