Can't access Employee Card

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Can't access Employee Card

Hi there,

 

I am unable to access one of my employees card files. I keep getting the following error.

 

Error on Employee Card File.PNG

 

I am now unable to run his payment summary as i keep getting the same error.

Am i able to get any help for this please?

 

Kind Regards,

Tracey

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Former Staff
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Re: Can't access Employee Card

Hi @traceym1975,

 

Thank you for the post! Welcome to the MYOB Community Forum.

 

Thank you for posting the error message. Could you please copy the error details and send it to me so that I can get a clear understanding where the issue is. Also, please confirm when you are getting this error.

 

If you have any further questions, please feel free to post again.

 

Thank you.

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced User
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Re: Can't access Employee Card

Hi @Gayathri ,

 

I have explained the issue and a screen shot in my original post.

I am unable to rollover my payroll year, as it keeps giving me the same error.

 

Can i please have this issue looked at ASAP as today i process payroll.

 

I have tried calling MYOB numerous times and am  on hold for over two hours every time.

 

Kind Regards,

Tracey

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Re: Error message when accessing employee card

Hi @Steven_M ,

 

This is the exact issue i am having.

 

Are you able to help me at all please?

 

Today is payroll, and i am unable to roll over my payroll year becasue of the same error.

 

Kind Regards,

Tracey

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Re: Can't access Employee Card

Hi @traceym1975,

 

Thank you for the post !

 

I am sorry for the inconvenience. If you can send a private message with the details:

  1. The serial number of the company file (Setup>>Company Information).
  2. Product version
  3. Company File ID

Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.

 

If you have any further questions, please feel free to post again.

 

Thank you.

 

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Can't access Employee Card

Hi @traceym1975,

 

Thank you for the post!

 

Thank you for providing details. I have run the script for you now. Could you please logout and login now.

 

If you have any further questions, please feel free to post again.

 

Thank you.

 

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Can't access Employee Card

@Gayathri 

 

You are a gem!!

 

It worked and i have been able to roll over my payroll year now.

 

Thank you so much Smiley Happy

 

Kind Regards,

Tracey

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