Can't delete or reverse a payroll transaction 2021.1

AMCG1
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Can't delete or reverse a payroll transaction 2021.1

We have processed payroll, however an error was made and I need to reverse the Payroll Transaction, but it is not working.  An ABA bank file has not been created yet.

 

I cannot delete it as the pay has been reported to the ATO for Single Touch Payroll.

 

Following all the steps correctly, after selecting Edit - Reverse Electronic Payment Transaction, nothing happens.

 

Is this an issue with the new version 2021.1 preventing this?

Any help would be much appreciated

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Tracey_H
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Re: Can't delete or reverse a payroll transaction 2021.1

Hi @AMCG1 

 

Thanks for your post. I'm not aware of any issues with reversing electronic payments in 2021.1. So that I can investigate for you can you tell me exactly what happens after you select Reverse? Does the electronic payment transaction window just close? Are you able to provide screenshots? 

 

Please let me know how you go with this.

 

 

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

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AMCG1
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Re: Can't delete or reverse a payroll transaction 2021.1

Hi Tracey,

 

Thank you for your reply.

We could not reverse the electronic payment transaction by selecting the whole batch as MYOB would not do anything when trying (previously this was a feature that worked) - in the end we called MYOB support and the only way to reverse the payment transactions was do do them one-by-one.

 

Not fast/ideal, but it worked.

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