Can't open employee card

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JenniWC
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Can't open employee card

 

Hi Team,

 

I have a staff/employee card that won't open and wants to close MYOB down each time I try. I am also trying to close a Payroll Year and the same issue happens.

 

Our file is online.

Serial number ends in 1831

Company File: 5

 

Cheers

12 REPLIES 12
Gayathri
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Re: Can't open employee card

Hi @JenniWC,

 

Thank you for the post! Welcome to the MYOB Community Forum.

 

I sincerely apologise for your experience. As you mentioned that MYOB closes down when you are performing different tasks. Request you to follow the steps on speed and performance tips and see how it goes after that.

 

If you have any further questions, please feel free to post again.

 

Thank you.

 

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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JenniWC
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Re: Can't open employee card

Hi Gayathri,

 

The system does not close down, when I try to open 1 staffs card out of 24, it wants to close down. I am trying to close a payroll year and it does the same thing. (Doesnl't actually close down, lets me hit close message or the X in the corner of the message).

 

Please help.

 

Jenni

JenniWC
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Re: Can't open employee card

Error message is what I have attached.

Capture.PNG
JenniWC
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Re: Can't open employee card

I get the same message when I try to close the Payroll year.

JenniWC
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Re: Can't open employee card

Could this be because (the closing of Payroll year issue) because the ATO have not yet accepted these files?

 

From Yesterday........

Capture.PNG
Gayathri
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Re: Can't open employee card

Hi @JenniWC,

 

Thank you for the post!

 

If you can send me the error report from view error report details.That would be helpful.

 

Thank you. 

Cheers,
Gayathri

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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JenniWC
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Re: Can't open employee card

Error message attached

Capture.PNG
JenniWC
Experienced User
11 Posts
Experienced User
Experienced User

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1Kudos

0Solutions

Re: Can't open employee card

Error report attached

Capture.PNG
JenniWC
Experienced User
11 Posts
Experienced User
Experienced User

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Re: Can't open employee card

Woops sorry....

 

Error report now attached correctly

Capture.PNG

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