Can't pay super- employee name not showing up in Pay Superannuation tab

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Experienced User
17 Posts
Experienced User
Experienced User

17Posts

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Can't pay super- employee name not showing up in Pay Superannuation tab

Hi, we have an employee that we can not pay super to for some unknown reason.  We pay fortnightly. He started 10/08/20. We are trying to pay superannuation for 11.09.20. 

 

Under card, payroll, superannuation, superannuation guarantee is ticked. The card is not accidentally ticked inactive, there is no termination date entered. 

 

Any ideas would be great?? Thanks in advance. 

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MYOB Moderator
2,477 Posts
MYOB Moderator
MYOB Moderator

2,477Posts

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Re: Can't pay super- employee name not showing up in Pay Superannuation tab

Hi @12341 


This can happen if Pay super using AccountRight is not ticked for the fund assigned to the employee ( under Lists>>Superannuation funds). Therefore, please ensure it is ticked and let us know if the employee still does not appear in the Pay Superannuation window. 

Kind regards,
Komal

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