Can't reverse a pay

[Magpie256]

I have deleted the payment file and made the system reverse not delete. Everytime I try to reverse the incorrect wage MYOB shuts down.  I have done a replacement transaction so need to reverse the incorrect one.

Error is System.ArgumentNullException

Anything else I can do?  I need to fix it or my month end will be out.  And now I have another wage that needs to be fixed too.

Thanks

Debbie

[Komal_S · Accepted solution]

Hi @Magpie256 

For this particular issue, please follow the steps given below in order to delete/reverse the pay. 

In some cases recording a negative pay, as opposed to reversing the existing pay will allow you to achieve the desired result.  If you want to delete the pay or recording a negative pay doesn't resolve the issue, you need to either stop the services on the server and delete or reverse the pay or move the file to the local computer and stop services on the local machine and delete or reverse the pay. Once completed start the services again.

To stop services on Windows

1. Simultaneously press the Windows  and R key on your keyboard (the Windows  key is between the Ctrl and Alt keys). The Run window appears.

2. In the Open field, type services.msc then click OK.

3. In the list of services, look for all services starting with MYOB

Note that you may have different services starting with MYOB depending on the versions you have installed.

4. Right-click on each of the services and choose Stop.

5. The service will now no longer show "Started"

You can now open AccountRight to delete the pay or enter a negative pay

To start services on Windows

1. Simultaneously press the Windows  and R key on your keyboard (the Windows  key is between the Ctrl and Alt keys). The Run window appears.

2. In the Open field, type services.msc then click OK.

3.In the list of services, look for all services starting with MYOB

Note that you may have different services starting with MYOB depending on the versions you have installed.

4. Right-click on each of the services and choose Start.

5. The service will now show "Started" 

That said, this is something that has been raised with the relevant teams and is under investigation for a permanent fix. 

[Magpie256]

Thanks for all that.  I spoke to someone from MYOB and we decided that since we run a server version plus I don't have full permissions (to the server) that we would do a negative pay instead.  I'm not thrilled with that as a solution but it works!

Deb