Cant 'close a payroll year'

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Susan-RCST
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Cant 'close a payroll year'

I have 'finished' my 18/19 Payroll and now want to do rollover to commence first payrun this afternoon for 19/20 BUT when I go to 'close a payroll year' it is faded out, so not an option.

 

Any help would be very much appreciated.

 

I am an Admin on the datafile, so really am at a loss.

 

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MYOB Staff Post AliK607
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MYOB Staff Post
MYOB Staff Post

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Re: Cant 'close a payroll year'

Hello @Susan-RCST ,

Once you are in the file, please go to File > 'Switch company file user' > Sign in as User id: Administrator.

If the Close a Payroll Year is still greyed out, it means i need to run a script on the file to fix it. I can resolve this issue for you. May i request you to reply to my Direct Message (You can check your Private Messages by clicking link: Private Message Inbox) as i will need some additional information.


Regards
Ali
MYOB Client Support
Susan-RCST
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Re: Cant 'close a payroll year'

Thank you so much - such a simply fix - appreciate your reply.

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