Card file not matching entitlement report

[user88]

Hi all, 

I'm just looking for confirmation on an issue I'm having with entitlement balances. 

The card file entitlements tab is showing approx 6hrs sick leave, however when I run the entitlement balance (detail) report, there is 56hrs available. 

There was an issue with this particular employee, where they were incorrectly terminated within MYOB but then re-activated shortly after. Could this be the issue? In this case, should I be using the entitlement balance (detail) report as the source of truth?

Thank you! 

[Melisa_D]

Hi @user88, 

Thank you for your post. The reinstatement of this employees card file could be the issue, If clients decide to reinstate the card and remove the termination date > Pay History doesn't pull up the leave accrual figures back. Hence Entitlement balance detail report issue throws a difference. So I can investigate can you please provide a screenshot of the employees card file balance and the Entitlement Balance detail report. 

[user88]

Thank you for the reply! Screenshots attached. 

[Melisa_D]

Hi @user88, 

Thank you for the screenshots. This is something that will need to be fixed by our file repair team, so I can have this arranged can you please send me a private message with the following information:

• Your full name and email address 
• Serial number 
• File ID (This can be found by going to Help > About MYOB AccountRight)
• Employees name 
• Date of termination and date of reinstatement