Card file not matching entitlement report

user88
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Card file not matching entitlement report

Hi all, 

 

I'm just looking for confirmation on an issue I'm having with entitlement balances. 

 

The card file entitlements tab is showing approx 6hrs sick leave, however when I run the entitlement balance (detail) report, there is 56hrs available. 

 

There was an issue with this particular employee, where they were incorrectly terminated within MYOB but then re-activated shortly after. Could this be the issue? In this case, should I be using the entitlement balance (detail) report as the source of truth?

 

Thank you! 

3 REPLIES 3
Melisa_D
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Re: Card file not matching entitlement report

Hi @user88

 

Thank you for your post. The reinstatement of this employees card file could be the issue, If clients decide to reinstate the card and remove the termination date > Pay History doesn't pull up the leave accrual figures back. Hence Entitlement balance detail report issue throws a difference. So I can investigate can you please provide a screenshot of the employees card file balance and the Entitlement Balance detail report. 

Cheers,
Melisa

MYOB Community Support

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user88
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Re: Card file not matching entitlement report

Thank you for the reply! Screenshots attached. 

Screenshot Holiday.png
Screenshot Card File.png
Melisa_D
MYOB Moderator
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MYOB Moderator
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Re: Card file not matching entitlement report

Hi @user88

 

Thank you for the screenshots. This is something that will need to be fixed by our file repair team, so I can have this arranged can you please send me a private message with the following information:

  • Your full name and email address 
  • Serial number 
  • File ID (This can be found by going to Help > About MYOB AccountRight)
  • Employees name 
  • Date of termination and date of reinstatement 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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