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a month ago
I have been working through all my clients and setting them up with their contact details as per MYOB presentations etc. But clients are finding the payroll wont process to the ATO . The screen tells them that they are not the contact or it is not set up. When I go into the file I can send it ( with their name) .
Anyone any idea what is wrong ?
a month ago
With STP anyone who is needing to report needs to go through the sign up process and make sure the connect to the ATO and notify the ATO of the software ID they get from the sign up process.
If this has not been completed, it will not allow them to lodge, as this pulls from their log in details so if the person trying to lodge hasn't signed up with their login details, they will not be able to lodge.
try walking through with the person who is trying to lodge and check they have done the set up process, once done they will be able to lodge going forward.
if you click here,this will take you through step by step.