Custom report not appearing (related to user access, after 2022.10 upgrade)

[Trav9999]

This issue has started after upgrading to 2022.10. Could be coincidental, but nothing else has changed at our end. This is replicable on multiple computers.

We have a custom report saved, which is which is simply the Accounts -> Jobs -> Job List report.

For a particular user with restricted access, the report has disappeared from the Custom Report list.

Their access/privilages have not changed.

If i grant them access to Reports -> Accounts, the custom report reappears.

However this provides access to too much confidential data, hence why they were setup to only have access to the specific reports which were saved under Custom.

Is there a way to either fix this change/bug?

Or tweak the privillages, so they EXPORT just the Accounts -> Jobs -> Job List report without seeing the other Accounts Profit and Loss reports, etc?

[Zohayr]

Facing similar issue.

[Michelle_G68]

Same issue here.  Only one of our custom reports is appearing.  The aged payable report.  All others have gone.

[Jackie77]

I am also having this issue !!!!

[Tracey_H]

Hi Everyone

I've raised this our product specialists team for investigation. I will update this post when I have more information.

[SMT04]

Same issue here.

Spent 8 hours yesterday with tech support with no resolution.

[Tracey_H]

Hi Everyone

To assist our teams investigate this can you please provide the following information:

1. Can any user see the custom forms?
2. Is it only the browser that is affected or both browser and desktop?
3. Do they appear if you use another device?
4. Do you give permission for a product specialist to access your file to look into this? If yes, please provide the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)

[Erika1000]

I am also having a similar problem.

I have three customised reports that I need to print each day, and ever since the recent update, one of them has disappeared.

This is not good MYOB!

[Michelle_G68]

Hi Tracey,

Thanks for your reply.

1. Can any user see the custom forms? NO, I AM LOGGED IN AS ADMINISTRATOR AND CAN ONLY SEE THE SAME ONE REPORT AS ALL OTHER USER ROLES.  THE REPORT WE CAN ALL SEE IS THE AGED PAYABLES.  WE HAD ABOUT 6 CUSTOM REPORTS.
2. Is it only the browser that is affected or both browser and desktop? ONLY IN DESKTOP.  MY BROWSER CUSTOM FORM IS STILL APPEARING.
3. Do they appear if you use another device? HAVE CHECKED ON DIFFERENT COMPUTERS AND SAME.
4. Do you give permission for a product specialist to access your file to look into this? If yes, please provide the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)
5. LAST FOUR DIGITS OF SERIAL NUMBER: 2035  COMPANY FILE ID: 2

Hope this helps.  Thanks

[Tracey_H]

Hi Everyone

Our product specialist team have confirmed that in previous versions of AccountRight users could see all custom reports. In 2022.10 users need access to the function that the base report lives in to view those custom reports. This is to prevent users from seeing custom reports for functions they don't have access to.

Please let me know if you need further help.