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Customised Pay Slip will not set as default

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Partner Minder56
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Customised Pay Slip will not set as default

Have customised a Pay Slip and set as default in Advanced Filters in Print/Email Pay Slips.

 

I have pressed the OK button but when I print selected employee the old form still is being used.

 

Have tried this a number of times. Can anybody help.

 

 

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MYOB Moderator Neil_M
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Neil_M
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Re: Customised Pay Slip will not set as default

Hi @Minder56 

 

We are aware some clients are experiencing issues with their customized forms reverting back to the system default forms after being customized or being used. I recommend checking out our announcement post on this, which contains all currently known information as well as a potential workaround. You can find this information here - Customise form usage in AccountRight 2019.2

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Partner Minder56
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Minder56
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Re: Customised Pay Slip will not set as default

Thank you for your help.

 

Exiting and restarting MYOB did the trick.

Contributing Cover User NVK
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Re: Customised Pay Slip will not set as default

Unfortunaterly, I tried  using solutions  suggested but it does not work.

Hidden cache files do not show in 2019.2 folder  even that I went into settings and selected "show hidden files" . I am using  Windows 7. Does it matter?

I restarted Computer and MYOB a few times to no avail. Any suggestions please?

Thanks

Contributing Cover User NVK
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NVK
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Re: Customised Pay Slip will not set as default

Sorry, logged in on another laptop  (windows 10) and appears to be OK. 

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