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Duplication of Super Portal Reference Numbers

JBFibreglass
Contributing Cover User
12 Posts
Contributing Cover User
Contributing Cover User

12Posts

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Duplication of Super Portal Reference Numbers

The reference numbers created in the Super Portal duplicate and continue giving the same numbers over and over requiring this to be manually changed each time & guess what the next number in the sequence is. Surely this is a glitch to be fixed?

3 REPLIES 3
Komal_S
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Duplication of Super Portal Reference Numbers

Hi @JBFibreglass 

So we can investigate this further, can you please attach a screenshot of the window where you enter the reference number manually?  

Kind regards,
Komal

MYOB Community Support

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JBFibreglass
Contributing Cover User
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Contributing Cover User
Contributing Cover User

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Re: Duplication of Super Portal Reference Numbers

So the highlighted areas are no longer autopopulating the next number sequence.

In reality, we are up to around 40 payments that have been processed but the system keeps repeating the same number so i have to manually change it. I have so many pamyents that are now showing as duplicate reference numbers which is really bad practice. This has been going on for so long now assuming it was a glitch but nothing has been fixed. 

Screenshot 2022-09-27 234515.png
Super Reference Numbers.png
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

700Kudos

1,132Solutions

Re: Duplication of Super Portal Reference Numbers

Hi @JBFibreglass 

When you create the next super payment, please choose a reference number way higher in the sequence for example, PS000015 as that will refresh the entire sequence and let me know if the next numbers are then properly incrementing. 

Kind regards,
Komal

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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