Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
May 2022
May 2022
Hi Support,
Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues.
I had 2 employees who left through the year and the Payroll Activity Summary 1st July - 26th May differed from the STP reporting figures.
I made both employees active again by taking out their end date so that they would appear in payroll again so I could do a NIL payrun to force correct figures through BUT
Only one of the employees appeared, not both, and I have checked that their end dates are empty fin order for them to appear like they are active employees in a current payrun.
I have also attached the Errors that come up as well.
Can you please assist with this.
May 2022
May 2022
Hi Support,
Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues.
I had 2 employees who left through the year and the Payroll Activity Summary 1st July - 26th May differed from the STP reporting figures.
I made both employees active again by taking out their end date so that they would appear in payroll again so I could do a NIL payrun to force correct figures through BUT
Only one of the employees appeared, not both, and I have checked that their end dates are empty fin order for them to appear like they are active employees in a current payrun.
Can you please assist with this.
May 2022
May 2022
Hi @JANELLE,
Thank you for your post.
Just to confirm, is the employee not appearing when you are trying to process the $0 Pay run? Or is the employee not appearing in the Payroll reporting centre (STP) once the $0 pay has been processed?
May 2022
May 2022
Employee is not reappearing when trying to do a nil payrun. as well as on the STP report he is showing as Nil Gross when he should have around $25K against his name as he finished Sept. 2021
May 2022
May 2022
Hi @JANELLE,
Thanks for confirming that.
Is this employee on the same pay frequency as the other employee that is appearing? I would first check that the Pay frequency matches the pay run you're selecting i.e. Weekly. (Card file>Payroll details>Wages)
Let me know how you go.
May 2022
May 2022
His pay frequency was same as others
May 2022
May 2022
I cannot get this employee's name to reappear to do a nil pay run to force through his Gross earnings onto the STP report which is showing zero against his name.
May 2022
May 2022
Hi @JANELLE,
Please check the below images and confirm that the 'inactive' box is not ticked, and the termination date is empty for this employee:
If both of these screenshots match this employee's card file, could you please navigate to 'Process payroll' and select 'Bonus/commission > enter the date range > Next > is the employee still not appearing?
May 2022
May 2022
Both the Inactive box is unticked and the finalisation date is empty.
I cannot get theBonus/Commission to come up BUT if you go to process as an individual his name does come up.
Why does it come up as an individual and not with all the other employees.
May 2022
May 2022
Hi @JANELLE,
Good to hear it does at least appear when the 'Process individual' is selected.
The only time I have seen this happen is when the pay frequency in the employee card is set as something else, like, monthly, fortnightly, etc.
7
|
745
|
|||
1
|
591
|
|||
1
|
362
|
|||
26
|
1057
|
|||
12
|
860
|