Partner Zone

EOFY PAYROLL BALANCE ISSUE

JANELLE
Experienced Cover User
128 Posts
Experienced Cover User
Australia
Experienced Cover User

128Posts

7Kudos

0Solutions

EOFY PAYROLL BALANCE ISSUE

Hi Support,

 

Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues.

I had 2 employees who left through the year and the Payroll Activity Summary 1st July - 26th May differed from the STP reporting figures.

I made both employees active again by taking out their end date so that they would appear in payroll again so I could do a NIL payrun to force correct figures through BUT

Only one of the employees appeared, not both, and  I have checked that their end dates are empty fin order for them to appear like they are active employees in a current payrun.

 

I have also attached the Errors that come up as well.

Can you please assist with this.

11 REPLIES 11
JANELLE
Experienced Cover User
128 Posts
Experienced Cover User
Australia
Experienced Cover User

128Posts

7Kudos

0Solutions

EOFY PAYROLL

Hi Support,

 

Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues.

I had 2 employees who left through the year and the Payroll Activity Summary 1st July - 26th May differed from the STP reporting figures.

I made both employees active again by taking out their end date so that they would appear in payroll again so I could do a NIL payrun to force correct figures through BUT

Only one of the employees appeared, not both, and  I have checked that their end dates are empty fin order for them to appear like they are active employees in a current payrun.

Can you please assist with this.

Sam_R
MYOB Moderator
1,679 Posts
MYOB Moderator
MYOB Moderator

1,679Posts

128Kudos

276Solutions

Re: EOFY PAYROLL BALANCE ISSUE

Hi @JANELLE,

 

Thank you for your post. 

 

Just to confirm, is the employee not appearing when you are trying to process the $0 Pay run? Or is the employee not appearing in the Payroll reporting centre (STP) once the $0 pay has been processed?

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

JANELLE
Experienced Cover User
128 Posts
Experienced Cover User
Australia
Experienced Cover User

128Posts

7Kudos

0Solutions

Re: EOFY PAYROLL BALANCE ISSUE

Employee is not reappearing when trying to do a nil payrun. as well as on the STP report he is showing as Nil Gross when he should have around $25K against his name as he finished Sept. 2021

Sam_R
MYOB Moderator
1,679 Posts
MYOB Moderator
MYOB Moderator

1,679Posts

128Kudos

276Solutions

Re: EOFY PAYROLL BALANCE ISSUE

Hi @JANELLE,

 

Thanks for confirming that. 

 

Is this employee on the same pay frequency as the other employee that is appearing? I would first check that the Pay frequency matches the pay run you're selecting i.e. Weekly. (Card file>Payroll details>Wages) 

 

Let me know how you go. 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

JANELLE
Experienced Cover User
128 Posts
Experienced Cover User
Australia
Experienced Cover User

128Posts

7Kudos

0Solutions

Re: EOFY PAYROLL BALANCE ISSUE

His pay frequency was same as others

JANELLE
Experienced Cover User
128 Posts
Experienced Cover User
Australia
Experienced Cover User

128Posts

7Kudos

0Solutions

Re: EOFY PAYROLL BALANCE ISSUE

I cannot get this employee's name to reappear to do a nil pay run to force through his Gross earnings onto the STP report which is showing zero against his name.

 

Sam_R
MYOB Moderator
1,679 Posts
MYOB Moderator
MYOB Moderator

1,679Posts

128Kudos

276Solutions

Re: EOFY PAYROLL BALANCE ISSUE

Hi @JANELLE,

 

Please check the below images and confirm that the 'inactive' box is not ticked, and the termination date is empty for this employee:

 

2022-05-31 14_59_45-1st Social Media File!  - MYOB AccountRight.png2022-05-31 14_56_46-1st Social Media File!  - MYOB AccountRight.png

 

If both of these screenshots match this employee's card file, could you please navigate to 'Process payroll' and select 'Bonus/commission > enter the date range > Next > is the employee still not appearing? 

 

2022-05-31 15_03_17-1st Social Media File!  - MYOB AccountRight.png

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

JANELLE
Experienced Cover User
128 Posts
Experienced Cover User
Australia
Experienced Cover User

128Posts

7Kudos

0Solutions

Re: EOFY PAYROLL BALANCE ISSUE

Both the Inactive box is unticked and the finalisation date is empty.

I cannot get theBonus/Commission to come up BUT if you go to process as an individual his name does come up.

Why does it come up as an individual and not with all the other employees.

Sam_R
MYOB Moderator
1,679 Posts
MYOB Moderator
MYOB Moderator

1,679Posts

128Kudos

276Solutions

Re: EOFY PAYROLL BALANCE ISSUE

Hi @JANELLE,

 

Good to hear it does at least appear when the 'Process individual' is selected.

 

The only time I have seen this happen is when the pay frequency in the employee card is set as something else, like, monthly, fortnightly, etc. 

Kind regards,
Sam

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post