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ETP amount missing in verification report - STP2

Irene99
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ETP amount missing in verification report - STP2

Dear Sir/Madam,

 

 I have spoken to more than 10 customer representatives, 1 payroll specialist, and 1 product specialist in the past 2 weeks. The total telephone time may add up to 30 hours while the problem remains.  Could you please get someone to help? As we all know, the payment summary must be submitted by the 14th of July. This problem must be solved URGENTLY!

 

My ETP payment amount shown in the verification report is incorrect.

 

The methods I have tried include:

 

  1. Send update event.

 

  1. Remove termination date in the employee’s card file \ Undo Employee Terminations in STP reporting \ Reverse the original pay run and dated 31/03/2022 \ Reprocess the original pay run and dated 02/06/2022 \  wait until it is accepted by ATO \ Re-enter the termination date in MYOB\ re-add terminations in STP reporting.

 

I am expecting an expert to sort it out in 10 mins. But your specialists just repeated the same method and sometimes instructed me to do something irrelevant.

 

The ETP payment amount shown in the verification report is still incorrect. Only one employee’s ETP amount is shown in the verification report(he was terminated in May). And all other 5 employees’ ETP payment amounts are missing. (Other 5 employees were terminated a few months ago)

 

I have searched for the answers in the community forum and tried different ways. It doesn’t help.

 

I desperately need a payroll(STP2) guru to help now…..

 

Best regards,

 

11 REPLIES 11
DT
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Re: ETP amount missing in verification report - STP2

Hi

MYOB have been aware of this problem since at least 2020 and still haven't fixed it.  I too spent hours last year reversing and re-entering pays.  In the end I was told to just lodge with ATO and it would be OK.  As I was out of time, with no resolution, that's what I did (against my better judgement).

 

Sorry I don't have a solution for you, but it would seem MYOB have done nothing to resolve this issue.

 

 

Melisa_D
MYOB Moderator
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Re: ETP amount missing in verification report - STP2

Hi @Irene99

 

This has been raised with our product teams who are investigating. If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team:

  • Serial number
  • Business file name 
  • Employees affected (Names)
  • Payroll year affected
  • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments

Cheers,
Melisa

MYOB Community Support

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Veigar
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Re: ETP amount missing in verification report - STP2

Hi @Melisa_D 

 

I have this exact issue. Posted mid last week and had no response. Can you please enable PM's to you for myself so I can send you the requested info.

 

Link to my unanswered post: https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/Lump-Sum-amp-ETP-s/td-p/762535

katiekkate
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Re: ETP amount missing in verification report - STP2

Hi Melisa,

 

Having the same problem.

Could you please advise when you have an answer.

thank you

Kate

HMHR
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Re: ETP amount missing in verification report - STP2

HEllo MYOB Team

 

Having the same problem. PLEASE FIND A SOLUTION TO RESOLVE THIS MATTER,

 

Thanks

Hiten

Lyndal1
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Re: ETP amount missing in verification report - STP2

Hi @Melisa_D,

 

I'm having the same problem too, although in STP 1 not STP 2. Could you please enable PMs for me so I can send you the details?

 

Thanks,

Lyndal

Melisa_D
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Re: ETP amount missing in verification report - STP2

Hi Everyone, 

 

Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.


If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

  • Serial number
  • Business file name 
  • Employees affected (Names)
  • Payroll year affected
  • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments

Cheers,
Melisa

MYOB Community Support

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Karen10
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Re: ETP amount missing in verification report - STP2

Hi @Melisa_D ,

 

I am having the same problem as above and am reluctant/unable to reverse and redo the etp payment as it was back in July 21.

 

The reports from MYOB (Payroll Activity, Payroll Summary & Payroll Register) are all correct but the STP YTD Verfication report shows nothing under ETP at all.  Our ETP category was set up as salary not hourly.  Can you confirm that we can finalise in STP, despite this?

 

I'm not able to private message you the required details, as pm doesn't appear to be enabled?  Please can you allow me to private message?

 

Thanks for your help.

Melisa_D
MYOB Moderator
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Re: ETP amount missing in verification report - STP2

Hi @Karen10

 

I've enabled private message access now please try the link below.

 

If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:

  • Serial number
  • Business file name 
  • Employees affected (Names)
  • Payroll year affected
  • Screenshots of the Verification report, Employee Summary of Payment Report & Employment terminations window showing the ETP payments

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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