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June
June
Dear Sir/Madam,
I have spoken to more than 10 customer representatives, 1 payroll specialist, and 1 product specialist in the past 2 weeks. The total telephone time may add up to 30 hours while the problem remains. Could you please get someone to help? As we all know, the payment summary must be submitted by the 14th of July. This problem must be solved URGENTLY!
My ETP payment amount shown in the verification report is incorrect.
The methods I have tried include:
I am expecting an expert to sort it out in 10 mins. But your specialists just repeated the same method and sometimes instructed me to do something irrelevant.
The ETP payment amount shown in the verification report is still incorrect. Only one employee’s ETP amount is shown in the verification report(he was terminated in May). And all other 5 employees’ ETP payment amounts are missing. (Other 5 employees were terminated a few months ago)
I have searched for the answers in the community forum and tried different ways. It doesn’t help.
I desperately need a payroll(STP2) guru to help now…..
Best regards,
June
June
Hi
MYOB have been aware of this problem since at least 2020 and still haven't fixed it. I too spent hours last year reversing and re-entering pays. In the end I was told to just lodge with ATO and it would be OK. As I was out of time, with no resolution, that's what I did (against my better judgement).
Sorry I don't have a solution for you, but it would seem MYOB have done nothing to resolve this issue.
June
June
Hi @Irene99,
This has been raised with our product teams who are investigating. If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team:
Cheers,
Melisa
MYOB Community Support
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June - last edited June
June - last edited June
Hi @Melisa_D
I have this exact issue. Posted mid last week and had no response. Can you please enable PM's to you for myself so I can send you the requested info.
Link to my unanswered post: https://community.myob.com/t5/Single-Touch-Payroll-STP-Q-A/Lump-Sum-amp-ETP-s/td-p/762535
June
June
Hi Melisa,
Having the same problem.
Could you please advise when you have an answer.
thank you
Kate
June
June
HEllo MYOB Team
Having the same problem. PLEASE FIND A SOLUTION TO RESOLVE THIS MATTER,
Thanks
Hiten
June
June
Hi @Melisa_D,
I'm having the same problem too, although in STP 1 not STP 2. Could you please enable PMs for me so I can send you the details?
Thanks,
Lyndal
June
June
Hi Everyone,
Our Help Article, Wrong ETP values in STP reports, has detailed information on this issue.
If the above help article doesn't resolve your issue and If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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June
June
Hi @Melisa_D ,
I am having the same problem as above and am reluctant/unable to reverse and redo the etp payment as it was back in July 21.
The reports from MYOB (Payroll Activity, Payroll Summary & Payroll Register) are all correct but the STP YTD Verfication report shows nothing under ETP at all. Our ETP category was set up as salary not hourly. Can you confirm that we can finalise in STP, despite this?
I'm not able to private message you the required details, as pm doesn't appear to be enabled? Please can you allow me to private message?
Thanks for your help.
July
July
Hi @Karen10,
I've enabled private message access now please try the link below.
If your employee's Summary of Payment Report is correct, but the verification report is not, you can finalise the employee and submit it to the ATO. Please also send me the below information via private message so that I can pass on your details to the team who are working on this to get resolved:
Cheers,
Melisa
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
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