Emailed pay advice sending to wrong employee

[jan2good]

When trying o email a pay advice to an employee the email address belongs to another employee.

Keeps showing the wrong email address for the employee. I have checked card file and email address are correct.

[Steven_M]

Hi @jan2good 

What is the email address listed in the Pay Slip Email* field - is that the correct email address you wish for the pay slip to be sent to? If not that is the email address that the system would use to email that pay slip.

*Card File>>Cards Lists>>Select the employee's card>>Payroll Details>>Personal Details

[jan2good]

The email is correct

[jan2good]

1. One - email and employee both name of employee and his email address is correctly showing

2. Two -  email address is connected to the wrong empolyee

3. and one employee not showing at all but his email is attached to no.2

Have check the employee cards all correct.

Hope I can get this fixed 

Jan

[Steven_M]

Hi @jan2good 

Would you mind indicating what email method you are using i.e. Outlook or the Online emailing system to send out those emails?

If you are using Outlook, does the email appear correctly in the Outbox/Sent Emails folder?

In addition to that, would you mind confirming what version of AccountRight you using - Help>>About AccountRight.