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Emails not sending

DanielleHewitt
1 Post
Cover User
Australia
DanielleHewitt
Cover User

1Posts

0Kudos

0Solutions

Emails not sending

We've just upgraded to Account Right 2018.1.1 and since then we haven't been able to send out emails. We processed payroll this morning, clicked email payslips and thought it was all fine. But staff haven't received them and when we click on sent emails no emails appear. The same is occuring for invoices we've emailed. Can someone help me with this?

3 REPLIES
MYOB Moderator Steven_M
25,569 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

25569Posts

2942Kudos

3732Solutions

Re: Emails not sending

Hi @DanielleHewitt


Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

We are aware of an issue within emailing from AccountRight which is causing those emails not to appear/send aas intended. This is something that we are actively investigating.


For more information and updates, when they come to hand, please see AccountRight emailing failing to send


Kind Regards,
Steven
MYOB Client Support
Experienced Cover User Mel_Mel
16 Posts
Experienced Cover User
Australia
Mel_Mel
Experienced Cover User

16Posts

5Kudos

2Solutions

Re: Emails not sending

Hi Danielle,

Try going into the Setup tab, then choose "preferences", go to "emailing" tab, and untick "send emails using accountright".  This way you will go back to emailing through Outlook.  

Mel

Experienced Cover User Mel_Mel
16 Posts
Experienced Cover User
Australia
Mel_Mel
Experienced Cover User

16Posts

5Kudos

2Solutions

Re: Emails not sending

Hi Danielle, 

I almost forgot....I had a similar issue, when I upgraded to the cloud version of AccountRight, the delivery method of remittances etc seems to default to "to be printed" rather than "to be emailed."  Rather than go in one by one to change almost 500 creditor cards, I had a Myob specialist Teamviewer in and export my card file into an excel spreadsheet, change all the delivery types over to email from printed, import them back into Myob and update the cloud file.  Was a bit fiddly but better than manually changing them all by hand.  

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