Employee Payment method - Payroll

[ComCons]

Good Morning, 

Can anyone help?  Last Thursday when we completed the payroll ( Accountright), our Activity summary Report was out to the electronic payment we pick up for the payroll.  Further investigation revealed that two emplayees pays had gone to the payroll clearing account instead of the Electronic clearing account.  When we looked the payroll trasnaction journal it showed  cash payment instead of the EFT.  Both employee cards are showing EFT payment and not cash., and we have not had a problem with these employees before just this payrun. 

Does anyone have any ideas why this may have occured ? and how do we stop it happening again ? 

Thanks is advance 

[Tracey_H]

Hi @ComCons 

I'm sorry to see that no one has replied to you yet. The employee's Payment method can be changed when processing the pay run in the Pay Employee window. This will only affect the pay run being processed, not the Payment method selected in the employee card. 

From what you've described it sounds like this may have happened in your situation. The other possible cause is the employee cards were changed to Cash then changed back to Electronic after the pay was processed.

Please let me know if you need further help.

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