Entitlement Balance Rollover to new pay year 2020/2021

[Kristyh1]

We are having the same issues... 

[YasminG1]

From MYOB

Hi Everyone

Products: AccountRight 2020.2

We are aware that some clients are encountering a warning message in relation to processing leave entitlements in the new payroll year and leave entitlements not appearing on an employee's card.

This is caused by the sequencing of events as the new payroll year doesn't fully tick over until a user has recorded their first payroll year in the new year.

We do recommend that clients ignore this message and process the pays as normal. Once the pays have been recorded in the new financial year the entitlements will be correctly carried forward.

[SDuddy]

How was MYOB not aware of this issue before now - surely this would have come up in product testing and in that case, why was it not mentioned in any documentation or any of the EOFY payroll posts that have been made over the past week?

[Steven_M · Accepted solution]

Hi Everyone

Thank you for patience

As has been indicated, we are aware of the warning message that is appearing when processing the pays that relates to the leave entitlements. This is caused by the end of year sequence of events. Processing your first pay in the new year should roll over those hours as intended. Clients are encouraged to ignore that message.

Check out Leave entitlement warning message when processing pays in AccountRight 2020.2 for more information.

[traceyb1]

I have just run payroll as usual and the entitlements do come through correct on the pay slip!

[Nilsiri]

I  have the same  issue it did not roll over any of entitlemts . Are they going to fix it as am on the phone to Myob but it has waiting time of 1hr...

[cramptons]

Could have saved a lot of angst (and time!) if MYOB had posted the issue earlier.

Annoying, waste of time.

[vidario]

Agreed - this was not handled well by MYOB. No pinned posts, no warning on the Community home page, nothing... 

[Kaz11]

Someone replied to my post as they were told to run a zero payrun for a couple of employees and then run a normal payrun....we did this and worked for us.  Hope that helps. 

[KyaJ]

I have paid wages, I am assuming once the entitlements roll over, the employees will no longer be in "negative"