Entitlements error

[VikkiSpicer]

Hi when processing my pays today and using the entitements (RDO or Annual leave) it comes up with an error message saying there is a zero balance and it will pt the emoloyee into a negative balance, but in the employees card there is a YTD balance?  I feel like this has happened before and I was told to ignore the message and continue on with the pays.

Anyone else have this issue?

[Hana1]

ing the same and not sure what to do

[Anita_MO]

I have the same issue. MYOB is using the entitlement balance accrued each pay instead of what has accrued over time. I have written down what the balances should be manually and if it does not add it correctly to the actual accrued amount I will adjust it manually in the employees card in the entitlement balance and log what I did.

[Steven_M]

Hi Everyone

We have encountered a number of clients encountering a warning message when processing pays in the new payroll year in relation to leave entitlements.

For more information on this topic we do recommend taking a look at Leave entitlement warning message when processing pays in AccountRight 2020.2

[Anita_MO]

I just processed the pays ignoring the entitlement errors and then checked the employees balance and the entitlements balance is being calculated correctly. 

[KevinSuryawijay]

Hi There,

I''ve processed my first payroll ignoring all the error message and it had gone successfully with the leave entitlements are showing up correctly, except for entitlements that had no transactions on such as: Time Off In Lieu. This entitlement has not appeared on the payslip which should be carried forward to this year.

Can anyone assist me on this please?

Regards,
KEvin

[DotAllen1]

I also ignored the message and processed anyway.  The entitlement balance detail report shows most leave balances are correct, but a few time in lieu have not carried forward on the report - the balances shown on card however are correct.

[User25]

The pays have been recorded but still the Annual leave accrual shows 0 towards carry over balance from last financial year. Upon further checking I could see the option for under entitlements  "Carry Remaining Entitlement Over to Next Year has been disabled. How is this going to get fixed by itself. This has completely screwed us!

[Anita_MO]

Hi 

I didn't set up MYOB for my current employer and it to has: Carry Remaining Entitlement Over to Next Year disabled. 

I then checked Reports>Payroll>Entitlements>Balance Detail and it does carry over the entitlements. If you do need to make an adjustment as I did for an employee who went from full-time to part time there is a balance adjustment spot in the card file for the employee entitlements. Hope that eases your worries.

[User25]

Hi

Thank you for your reply. But I am still not able to manually enter the carry over Annual Leave Balance under Balance Adjustment as it isn't allowing me to enter any figures. Neither did I touched anything on MYOB with regards to entitlement. I can confirm on this as under Setup>Preferences>Reports&Forms>Include all YTD amounts and Entitlement Balance on Paycheque is selected. But it is disabled under card files employees Annual leave entitlement. It just happened on it's own. We had payroll yesterday but I couldn't see anything been fixed so far and all employees are writing to me for this sudden disappearance of the Carry over balance from the last year.

Could MYOB take this up seriously and provide me with a permanent fix as this is causing real time trouble.

Thanks