Entitlements not showing correctly on Payslips

Highlighted
Experienced Cover User
20 Posts
Experienced Cover User
Australia
Experienced Cover User

20Posts

6Kudos

0Solutions

Solved: Go to Solution

Entitlements not showing correctly on Payslips

Last week we upgraded to 2020.1 and then did a wages run.

 

On one of the categories (ADO taken) it shows as negative entitlements on several of the payslips.

 

When I look at the individual employees" entitlements it seems that the YTD figure has imported into the payslip rather than the total amount.

 

As we have had to close our business due to COVID-19 many of our staff have elected to use their entitlements to keep them going.  It would be great if we could solve this problem so that when they receive their payslip on Wednesday it shows their true entitlement and doesn't scare them by showing a negative entitlement.  The less stress the better under the current circumstances.

 

Thanks

Lynda

 

4 REPLIES 4
Highlighted
1 Post
User
User

1Posts

0Kudos

0Solutions

Re: Entitlements not showing correctly on Payslips

Hi Lyndal,

 

Did you get this issue resolved?

 

Kind Regards

Jenni

Velco

Highlighted
Experienced Cover User
20 Posts
Experienced Cover User
Australia
Experienced Cover User

20Posts

6Kudos

0Solutions

Entitlements not showing correctly on Payslips

Not yet, Jenni.  Hopefully we'll get one tomorrow.

Highlighted
MYOB Moderator
35,793 Posts
MYOB Moderator
New Zealand
MYOB Moderator

35,793Posts

4,810Kudos

5,226Solutions

Accepted Solution Solved

Re: Entitlements not showing correctly on Payslips

Hi @LyndaL  ( @Velco )

 

We have identified a situation with respect to the AccountRight 2020.1 version and payslips. With this particular version, the system does appear to be pulling the Year-To-Date value on the Entitlement section, rather than the Total, on an employee’s card for displaying on a pay slip.


This particular situation has been reported across to our development teams for further investigation. In the meantime clients are welcome to complete the following workaround to ensure that their employee’s pay slips do show the correct entitlement hours:

 

  1. Navigate to the employee’s card – Card File>>Cards Lists>>Employees>>Choose the desired employee’s card
  2. Open the Payroll Details tab
  3. Choose Entitlements (left-hand side)
  4. Take note of the Carry Over value listed for that entitlement
  5. Zero out that Carry Over value for that entitlement i.e. click into that carry over and then remove the way
  6. Complete a void adjustment pay  for the employee to add that entitlement to re-add those entitlement values to the

The above process will add the values into the Year-To-Date field of the entitlement which will be shown on the pay slips.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Highlighted
Experienced Cover User
20 Posts
Experienced Cover User
Australia
Experienced Cover User

20Posts

6Kudos

0Solutions

Re: Entitlements not showing correctly on Payslips

Hello Steven

 

That worked for us.  Perfect timing as we were able to fix it up before our payrun yesterday.

 

Thank you for your help

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post