Error message when accessing employee card

[cas16]

When i try to access an employee's card it comes up with an error message and says AR has to close.  it only happens on the one employee.

[Steven_M · Accepted solution]

Hi @cas16 

It sounds like we do need to arrange for a script to be run over that company file for you. So we can arrange for that can you confirm the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight

[cas16]

The file is stored on line.  The last 4 digits of the serial number are 5740

[cas16]

Company file ID is 1

[Steven_M]

Hi @cas16 

Thank you for confirming that information

I've arranged for the script to be run for you. Do ensure that you have closed down and reopen that file before attempting to open that card.

Let us know how you get on and if you require further assistance.

[cas16]

Yay that worked.  Thankyou so much.

[cas16]

Yes that worked.  Thank you very much.